Junior Client Experience Manager

Capital Economics

Junior Client Experience Manager retaining and expanding Gateway accounts for Capital Economics, an independent macroeconomic insights provider. Managing renewals, engagement analytics, client relationships, and upsell opportunities across subscription customers.

Posted 8/11/2026full-timeLondon • 🇬🇧 United KingdomJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, contract negotiation, and data analysis to enhance client engagement and satisfaction. Proficient in utilizing CRM tools and methodologies to drive renewals and upsells in a SaaS or financial services environment.

Highest-signal resume keywords

Client Relationship ManagementContract NegotiationData AnalysisCRM Software ExperienceValue Selling (MEDDPIC)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client EngagementContract Terms NegotiationData AnalysisValue SellingRenewal ProcessesUpsellingMacroeconomics UnderstandingSaaS ExperienceSubscription Business KnowledgeNPS Improvement

Soft Skills

Interpersonal SkillsCommunication SkillsProblem-Solving SkillsOrganizational SkillsProactive Attitude

Tools & Technologies

SalesforceTableauCRM Software

Industry Keywords

Client SuccessAccount ManagementFinancial ServicesSubscription BusinessWebinarsStrategic ReviewsClient Advocacy

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Proactively manage renewal processes and negotiate contract terms
Build and maintain strong relationships with users across Gateway accounts
Monitor client engagement and usage metrics to identify at-risk accounts
Share relevant content and thought leadership articles to maintain ongoing value perception
Conduct regular check-ins and strategic reviews with key clients
Promote webinars, Q&A sessions, and periodic events to keep clients informed and engaged
Collaborate with Client Success, Sales, Finance, Product and Economist teams to resolve issues
Improve Net Promoter Score (NPS)
Present premium solutions, add-on services, or higher-tier packages aligned with client goals
Document all interactions and updates in the CRM system

Requirements

What you’ll need

1-3 years in a client-facing role such as account management, client success, or sales support
Experience in SaaS, financial services, or subscription businesses where renewals and upsells are key
Understanding of macroeconomics desirable
Value selling experience useful, ideally using MEDDPIC methodology
Strong interpersonal and communication skills with proven ability to build relationships
Ability to analyse data and generate actionable insights to improve client outcomes
Experience using CRM software including Salesforce and Tableau
Strong problem-solving skills and ability to work independently
Organised, proactive, and capable of managing multiple accounts simultaneously
Passion for delivering excellent service and advocating for client needs
Willingness to submit a CV and cover letter detailing suitability for the role

Benefits

Comp & perks

Good annual leave (25 days plus your birthday)
Salary sacrifice pension scheme
Life assurance
24-hour online GP
Health Assured (Employee Assistance Programme)
Hybrid working
Training & development
Good additional maternity and paternity policies
Bike to work scheme
Thriving social committee