Capital.com

Client Service Specialist, English

Capital.com

full-time

Posted on:

Location Type: Hybrid

Location: Limassol • Cyprus

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About the role

  • Support our clients at all levels.
  • Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls.
  • Assist clients with the KYC procedure.
  • Provide a tour around the trading platform.
  • Build client trust and satisfaction through professional support and training.
  • Be keenly aware of the competitive landscape and understand financial markets.
  • Collect clients’ feedback and analyze how clients’ experience can be improved.
  • Keep open communication between the departments to resolve any issues

Requirements

  • Proficiency in English - C1+ level.
  • Advanced interpersonal and communication skills.
  • Ability to listen to clients and your team’s needs and find solutions.
  • Ability to work a flexible shift schedule with weekly rotation between morning (09:00–18:00) and afternoon (13:00–22:00) shifts. No weekend work required.
  • Excellent communication skills, both verbal and written.
Benefits
  • Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
  • Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
  • Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
  • Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
  • Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
  • Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
  • Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
  • Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
advanced interpersonal skillscommunication skillslistening skillsproblem-solving skillsclient supporttrust buildingfeedback analysis