Capita

Functional Specialist – Auditor

Capita

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Salary

💰 £41,500 per year

Job Level

Junior

About the role

  • Maintain a comprehensive and topical understanding of the prevailing PIPAG and Clinical Guidance Notes emanating from the Clinical Governance Team, pro-actively seeking clarity if required.
  • Quality check a specified volume of reports per day against the criteria determined and communicated by the in-house Clinical Governance Team based on their interpretation of the most topical PIPAG.
  • Provide, if necessary, constructive and impartial advice in the form of audit feedback to FS to enable them to amend and subsequently re-submit fit-for-purpose reports.
  • As part of the audit feedback process to recognise strengths in the written reports making specific reference in the feedback.
  • Provide constructive, impartial and supportive advice to FSs who contact the telephone support lines ensuring that the content of the conversation is, on every occasion accurately recorded in the appropriate section of CRM so FSQ colleagues can reference the interaction as part of any subsequent auditing which may be undertaken on the case discussed.
  • As part of their Quality, Learning and Support process to alert the FSQTM where an emotional or clinical support requirement has been identified for a FS.
  • Ensure continuous full compliance with Capita Group and Local Online Mandatory Training (OMT) and Continuous Professional Development (CPD) modules – abiding to Capita’s policies and procedures.
  • Maintain professional registration and Authority Approval and to act in accordance with the relevant UK Professional Code of Conduct, being accountable for your own practice and professional actions at all times.
  • Contribute to clinical and service transformation including piloting new initiatives.
  • Undertake any other duties, as required by the Business commensurate with the role.

Requirements

  • Experienced UK registered Health Professional with a minimum of 12 months’ post registration experience and current and unrestricted professional registration with any of the following bodies: GMC, NMC, HCPC.
  • Have current DWP PIP approval & maintain approved Functional Specialist status, as awarded by DWP, with no restrictions pending or in progress to professional registration and a minimum of 16 months’ experience as Functional Specialist.
  • Experience of clinical effectiveness, quality assurance standards, feedback, peer review, audit methodology and, or impartial review.
  • In-depth knowledge of the physiological, pathological, social and cultural issues which underpin the PIP assessment criteria and attention to detail.
  • Oral and written proficiency to enable the writing of succinct audit feedback and discussion records on CRM, listening carefully to others and ensuring dialogue is two-way recognising FS will have a range of experience and tenure.
  • Working understanding of clinical governance.
Benefits
  • 25 days’ holiday (rising to 27) with the opportunity to buy extra leave
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Auto-enrolment to our company pension
  • Life assurance
  • A cycle2work scheme
  • 15 weeks’ fully paid maternity, adoption and shared parental leave
  • Paternity pay of two weeks
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • Access to the Headspace app for you and up to 5 family or friends.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
clinical effectivenessquality assurance standardsaudit methodologypeer reviewimpartial reviewPIP assessment criteriareport writingfeedback provisionattention to detailclinical governance
Soft Skills
constructive adviceimpartialitysupportive communicationactive listeningtwo-way dialoguerecognition of strengthsprofessional accountabilityemotional support identificationcollaborationadaptability
Certifications
UK registered Health ProfessionalDWP PIP approvalFunctional Specialist statusprofessional registration with GMCprofessional registration with NMCprofessional registration with HCPC