Capi Money

Customer Operations Assistant

Capi Money

full-time

Posted on:

Location Type: Hybrid

Location: Douala • Cameroon

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About the role

  • Review and approve supplier invoices in line with Capi’s internal compliance approval guidelines
  • Validate that invoices match the transaction details registered on the platform and flag discrepancies early
  • Follow up with clients when issues remain unclear to them, to clearly explain required corrections and next steps
  • Respond promptly and professionally to inbound customer queries about payments, invoices, and transaction status

Requirements

  • 1–2 years of experience in customer operations, support, back-office operations, or a similar execution-focused role
  • Strong attention to detail and ability to follow structured guidelines with consistency and accuracy
  • Comfortable handling repetitive operational tasks in a fast-paced environment while meeting SLAs
  • Fluent in French (written and spoken) and comfortable with English
Benefits
  • Competitive salary
  • Share options
  • Benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
attention to detailcommunicationproblem-solvingcustomer supportoperational efficiency