Technical Architect, Genesys
Capgemini
full-time
Posted on:
Location Type: Hybrid
Location: Bengaluru • India
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Tech Stack
About the role
- Solution Consulting & Requirement Analysis
- Engage with clients and stakeholders to understand business needs.
- Translate functional requirements into detailed technical architecture.
- Provide consultative guidance on Genesys features, capabilities, and best practices.
- Technical Architecture & Implementation
- Architect and design end-to-end solutions using Genesys Cloud / Genesys Engage.
- Ensure solution integrity, architecture standards, and deployment strategies.
- Oversee implementation, configuration, and third-party integrations.
- Project Delivery & Support
- Collaborate with development, integration, and QA teams.
- Conduct technical reviews and troubleshoot solution performance.
- Create documentation including design specs and deployment guides.
Requirements
- Bachelor’s in Engineering, Computer Science, or related field.
- 8+ years in the Genesys ecosystem with 4+ years in architecture/consulting
Benefits
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical architecturerequirement analysissolution designimplementationconfigurationthird-party integrationstroubleshootingdocumentationGenesys CloudGenesys Engage
Soft Skills
client engagementstakeholder communicationconsultative guidancecollaborationproblem-solving
Certifications
Bachelor’s in EngineeringBachelor’s in Computer Science