Capgemini

FBS Workflow Optimization Consultant

Capgemini

full-time

Posted on:

Location Type: Remote

Location: Mexico

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Tech Stack

ServiceNow

About the role

  • Use AI tools—including Microsoft Copilot—to accelerate the analysis, documentation, and visualization of current-state processes.
  • Design simplified future-state workflows that integrate AI-assisted steps, digital enablement, and automation potential. Secondary Focus: Partner with Business Units Across the Enterprise
  • Serve as a consultative resource to departments seeking to streamline their operations.
  • Help business units identify opportunities to improve workflows using: o Microsoft 365 Copilot o Copilot Studio o Power Automate o Power Apps o Power BI
  • Translate business needs into conceptual solution outlines and value cases for teams who will implement them.
  • Document roles, handoffs, data flows, tooling dependencies, and pain points across Digital Workplace operations.
  • Analyze ticket data, performance trends, and workflow metrics to identify high-value opportunities for optimization and automation.
  • Maintain clear, accurate, and AI enhanced process documentation.
  • Use Lean, Six Sigma, and continuous improvement frameworks—augmented by AI insights—to redesign workflows.
  • Ensure changes adhere to ITIL best practices and operational readiness. Cross Functional Partnership & Change Enablement.).
  • Define KPIs and success criteria for each improvement.
  • Gather stakeholder feedback and refine recommendations based on performance data and maintain a backlog of continuous improvement and AI opportunity ideas.

Requirements

  • Experience working in a Digital Workplace, End-User Computing, IT service, or enterprise operations environment.
  • Experience supporting or enabling AI and automation initiatives. (is a plus)
  • Expertise in process mapping, workflow analysis, and journey mapping.
  • Experience with Lean, Six Sigma, and other platforms, for continuous improvement methodologies.
  • Functional understanding of: o Microsoft 365 Copilot o Copilot Studio o Power Automate, Power Apps, Power BI o Microsoft 365 productivity tools o ServiceNow or Jira Service Management
  • Ability to analyze operational performance using Excel or Power BI. Communication & Leadership
  • Excellent facilitator and communicator.
  • Strong influencing and consultative skills.
Benefits
  • Competitive salary and performance-based bonuses
  • Comprehensive benefits package
  • Home Office model
  • Career development and training opportunities
  • Flexible work arrangements (remote and/or office-based)
  • Dynamic and inclusive work culture within a globally known group
  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Training & Development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process mappingworkflow analysisjourney mappingKPI definitiondata analysisautomationcontinuous improvementAI integrationperformance metricsdocumentation
Soft Skills
communicationleadershipfacilitationinfluencingconsultative skills
Certifications
LeanSix Sigma