Director, People Operations
Cape Cod Technology Council, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Woods Hole • Massachusetts • United States
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Salary
💰 $165,597 - $217,286 per year
Job Level
About the role
- Serve as the operational and strategic partner to People Ops Leadership Team functional leaders, supporting the planning, execution, and optimization of HR programs and initiatives.
- Champion continuous improvement, strong customer service, and operational excellence across People programs, by identifying and implementing process improvements, automation opportunities, and SOPs.
- Partner closely with Payroll, Legal, Finance, and IT on cross-functional initiatives and issue resolution.
- Act as a steward of the institution’s People Operations policies and procedures.
- Ensure HR operational processes meet internal standards and external regulatory requirements (e.g., FLSA, FMLA, EEO, I-9, ACA).
- Support the Director of Employee Experience in resolving complex employee relations issues, providing guidance to managers and employees to ensure fair, consistent, and legally compliant outcomes.
- Collaborate with People Ops leadership to leverage workforce analytics, dashboards, and HR metrics to inform decision-making, track performance, and drive data-driven improvements.
- Bring deep expertise in benefits administration to partner with the Director of Total Rewards, acting as a thought partner and providing hands-on support to ensure seamless delivery of health, retirement, and wellness programs.
- Champion a culture of continuous improvement, strong customer service, and operational excellence across all People Operations functions.
Requirements
- BS/BA degree in Human Resources, Business Administration, or related field
- 10+ years of progressive HR experience, with significant expertise in HR operations, compliance, and transactional processes.
- Broad knowledge of core HR functions, including Compensation & Benefits, Talent Management, Employee Relations, and operational best practices.
- Advanced proficiency in benefits administration and employee relations, with a proven ability to resolve complex issues.
- Experience leading or partnering on HRIS/HCM initiatives; Workday experience strongly preferred.
- Track record of driving process improvements and implementing scalable, efficient systems.
- Strong analytical, organizational, and problem-solving skills.
- Exceptional communication and collaboration skills, with the ability to influence across all levels.
Benefits
- comprehensive benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HR operationscompliancetransactional processesbenefits administrationemployee relationsHRISHCMprocess improvementsdata-driven decision-makingworkforce analytics
Soft Skills
customer serviceoperational excellenceproblem-solvinganalytical skillsorganizational skillscommunication skillscollaboration skillsinfluencing skillsguidancecontinuous improvement