Cape Cod Technology Council, Inc.

People Operations

• Serve as the operational and strategic partner to People Ops Leadership Team functional leaders, supporting the planning, execution, and optimization of HR programs and initiatives.
• Champion continuous improvement, strong customer service, and operational excellence across People programs, by identifying and implementing process improvements, automation opportunities, and SOPs.
• Partner closely with Payroll, Legal, Finance, and IT on cross-functional initiatives and issue resolution.
• Act as a steward of the institution’s People Operations policies and procedures.
• Ensure HR operational processes meet internal standards and external regulatory requirements (e.g., FLSA, FMLA, EEO, I-9, ACA).
• Support the Director of Employee Experience in resolving complex employee relations issues, providing guidance to managers and employees to ensure fair, consistent, and legally compliant outcomes.
• Collaborate with People Ops leadership to leverage workforce analytics, dashboards, and HR metrics to inform decision-making, track performance, and drive data-driven improvements.
• Bring deep expertise in benefits administration to partner with the Director of Total Rewards, acting as a thought partner and providing hands-on support to ensure seamless delivery of health, retirement, and wellness programs.
• Champion a culture of continuous improvement, strong customer service, and operational excellence across all People Operations functions.

Director, People Operations

Systems Engineer

• Lead Workday Financials & Grants Management Solutions
• Serve as a functional lead for Workday Financials and Workday Grants Management, partnering closely with GCS, Research Administration, and Finance & Accounting in a higher education and research environment
• Analyze, design, and optimize WHOI’s Financial and Grants Management systems and processes, leveraging Workday best practices
• Partner closely with GCS to ensure Workday configurations support sponsor terms, institutional policies, and regulatory requirements
• Support the full sponsored research lifecycle in Workday, including award setup, budgeting, amendments, cost sharing, F&A, billing, revenue recognition, and closeout
• Support core financial management processes across General Ledger/Financial Reporting, Accounts Payable, Accounts Receivable, Procurement, Assets, Cash Management and Financial Planning & Analysis ensuring alignment with institution accounting policies and best practices
• Collaborate with Finance & Accounting leadership and business process owners to design, optimize, and govern Workday Financials configurations and controls
• Act as a key functional lead and trusted advisor during Workday implementations, enhancements, and optimization initiatives
• Collaborate with Finance & Accounting, GCS, Research Administration, Information Systems, HRIS, and other institution partners to design efficient, compliant, and user-friendly processes
• Lead requirements gathering, business process mapping, and future-state design for financial and grants workflows
• Coordinate and support system testing, user acceptance testing, and issue resolution in partnership with business and technical teams
• Support integrations between Workday and other institutional systems and tools
• Design and maintain Workday Financials and Grants reports, including standard, custom, and composite reports
• Develop dashboards and metrics that support research administration, financial management, grants oversight, audit readiness, and leadership decision-making
• Provide ongoing functional support to Finance & Accounting, GCS & Research Administration, and the broader WHOI Workday user community
• Develop clear user guides, training materials, and process documentation tailored to a research environment
• Support internal and external audits, compliance reviews, and sponsor inquiries
• Proactively identify opportunities to improve system usability, productivity, and user experience

Director, People Operations

Senior Financial Systems Analyst