Consultant, Health & Benefits Consulting
HUB International
Lead Consultant – Hybrid
Capco
contract
Posted on:
Location Type: Hybrid
Location: Toronto • 🇨🇦 Canada
Visit company websiteJob Level
Senior
About the role
- Lead the design and delivery of high-quality technical documentation for business-critical systems
- Directly manage a team of Business Systems Analysts and Technical Writers to deliver high-quality documentation
- Own the delivery roadmap, planning, and execution of client engagements focused on technical SOPs
- Conduct research on documentation quality benchmarks and develop maturity models tailored to client environments
- Ensure the final product meets quality, usability, and compliance standards
- Support the Engagement Lead by identifying future client needs and potential follow-on opportunities
Requirements
- Proven experience in technical documentation within complex IT environments
- Strong leadership capabilities with prior experience managing multidisciplinary teams
- Skilled in client relationship management and confident in stakeholder communications
- Deep understanding of software development lifecycle and IT operations
- Ability to independently drive initiatives from planning through to delivery
- Bonus Points For
- Prior consulting experience in Insurance or Financial Services
- Familiarity with documentation tools such as Confluence, MadCap Flare, or Adobe FrameMaker
- Exposure to compliance or risk documentation standards
- Experience creating and applying SOP maturity frameworks
- Strong understanding of Agile delivery methods
Benefits
- Comprehensive Benefits Coverage – 100% company-paid health, life, and disability insurance effective from Day 1 of employment
- Retirement Savings Program – Registered Retirement Savings Plan (RRSP) with the option of receiving a matching employer contribution
- Virtual Health Care – Company-paid program available to all employees and their dependents/partners
- Employee & Family Assistance Program (EFAP) – Company-paid support services for employees and their dependents/partners
- Parental Leave Top-Up – Enhanced parental leave benefits available from Day 1 of employment
- New Parent Gift – A company-sponsored gift to celebrate the arrival of a new child
- Wellness Support – Fitness reimbursement benefit to promote health and well-being
- Business Coach from Day 1: Personalized one-on-one coaching to support career growth, accelerate development, and help achieve your professional goals at Capco.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical documentationsoftware development lifecycleSOP maturity frameworkscompliance standardsrisk documentation
Soft skills
leadershipclient relationship managementstakeholder communicationsinitiative driving
