Achievers

Technical Consultant

Achievers

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • 🇨🇦 Canada

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Job Level

Mid-LevelSenior

About the role

  • Responsible for technical consulting and configuration of the Achievers software with Enterprise clients typically over 5,000 employees with global requirements and complex structures
  • Lead on all technical implementation components from design, configuration, to testing and integration
  • Client meetings, solutions documentation and platform configuration
  • Consult with clients to gather business and technical requirements through onsite and remote meetings
  • Align requirements to product functionality, offering best practice, scalable solutions
  • Present compelling solutions to Enterprise clients based on finite feature sets
  • Interact with diverse client IT teams on various technical topics such as system integration and single sign-on
  • Configure platform modules, site content and permissions
  • Configure system integrations and single sign-on
  • Provide technical design consulting for API-based integrations
  • Utilize test scripts to verify configurations, identify and log any bugs
  • Investigate product issues by configuring proof of concepts and interacting with Product Management where needed
  • Escalate product issues as needed to ensure client expectations and timelines are met
  • Provide product feedback to Product Management
  • Collaborate with colleagues inside and outside the department to foster a team-oriented, customer-focused environment
  • Support on-boarding for new team members through product and process education

Requirements

  • 4-5 years of related experience in a software company
  • Demonstrated evidence of rapid execution of concurrent short term projects (1-3 month cycles)
  • Experience with configuring and implementing software applications
  • Evidence identifying risks and issues
  • Demonstrated resourcefulness in setting priorities and proposing new strategies to ensure project delivery
  • Ability to effectively communicate technical concepts to a non-technical audience
  • Demonstrated flexibility, adaptability and drive
  • Evidence of effective multi-tasking and tight project schedules
  • Strong attention to detail
  • An asset - experience working with HTML, CSS and APIs
Benefits
  • Competitive Pay
  • Parental Leave Top-up
  • Health Benefits and Life Insurance Coverage Upon Your First Day
  • RRSP Matching
  • Flexible Vacation
  • Employee and Family Assistance Program
  • Full access to the LinkedIn Learning Library
  • Internal Mentorship Program
  • Employee-Led Employee Resource Groups
  • A beautiful office space located in Liberty Village, Toronto
  • Participation in our Points-based Employee Recognition Program
  • Opportunities for professional development and career growth

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
software configurationsystem integrationsingle sign-onAPI-based integrationsHTMLCSStestingbug identificationproof of conceptsproject management
Soft skills
communicationresourcefulnessflexibilityadaptabilityattention to detailmulti-taskingproblem-solvingteam collaborationclient consultingpresentation skills