Canva

Payments and Fraud Operations Analyst

Canva

full-time

Posted on:

Location Type: Remote

Location: Australia

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Run vendor onboarding, KYC and recurring compliance activities across Payments & Fraud, and keep Finance, Legal, Procurement, Compliance and our payment providers in the loop.
  • Look after vendor access provisioning and User Access Reviews for our payment gateways and methods, working with IT and tools like Okta, Lumos and Pengy to keep things secure and reliable.
  • Help us launch local payment methods (LPMs) faster by smoothing out onboarding, access and documentation so new launches feel repeatable instead of one-off projects.
  • Build and maintain a central payments knowledge base that explains how our payment methods work end to end, with clear navigation, ownership and simple “how it works” pages.
  • Keep internal documentation and CHT help content in sync through regular reviews and basic freshness checks.
  • Use lightweight data and dashboards to spot issues, reduce “how does this work?” escalations and improve workflows, handoffs and SLAs over time.
  • Make payments knowledge easy to find and trust, so teammates can self-serve, new joiners ramp quickly, and you naturally become the go-to person for “how does this payment method work?” and “who can help with vendor access or compliance?”.

Requirements

  • Some experience in operations, service operations, payments or fintech.
  • Foundational understanding of payments or e commerce concepts such as KYC, settlement, disputes, chargebacks, or payment errors, or strong curiosity to learn.
  • Ability to communicate clearly turning complex ideas into clear documentations teams actually use.
  • Technical or content writing is a bonus.
  • Exposure to data or business analysis such as mapping processes, spotting edge cases, or clarifying requirements.
Benefits
  • 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
vendor onboardingKYCcompliance activitiesdata analysistechnical writingcontent writingprocess mapping
Soft Skills
communicationproblem-solvingcuriosityorganizational skills