Canva

Program Manager – AI Help Experience

Canva

full-time

Posted on:

Location Type: Remote

Location: Sydney • Australia

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Tech Stack

Tableau

About the role

  • Scale operational excellence: Proactively orchestrate collaboration across engineering, product, design and operations specialties — such as facilitating clear communication for delivery updates, clear documentation in confluence, discovery templates for discovery, facilitate agile retrospectives, and escalate early issue escalation to keep initiatives on track.
  • Action improvements from retrospectives and continuously improve best practices across teams.
  • Cross-team project & delivery support: Partner with group leads to translate scope of goal candidates into clear, actionable plans and goals during planning — while working with teams to see through their delivery across teams. This role may also own smaller initiatives or milestones to build out scalable processes, documents and presentations for diverse stakeholders.
  • Data reporting, projections & strategic opportunities: Deliver regular data‑driven reports and forecasts in Looker/Streamlit to inform group leadership decisions. For this they will help setup experiment tracking, analysis, and reporting of key projects across the group (e.g. costs modelling for AI impact). This role will surface delivery and scoping risks to recommend course‑corrections to teams, as well as strategic opportunities that improve our metrics in the long-term, such as building various scenario models to forecast AI cost and usage.
  • Generalist with can-do-attitude: Acts as the “Chief Wrangler”, aligning teams and providing visibility. They jump where needed to anticipate and unblock initiatives, while selflessly making sure the invisible work gets done.
  • Identify and pilot AI-driven automation opportunities that reduce manual effort, improve visibility, and free teams to focus on high-impact work.

Requirements

  • 5+ years in program or project management, product operations, Chief of Staff or strategy roles — ideally within Big Tech, high-growth SaaS, or startup environments.
  • Deep expertise in JIRA, Confluence, OKR/goal frameworks
  • Hands-on experience with Agile methodologies such as sprint planning, and backlog management to optimise delivery velocity in working with product teams is a plus.
  • Proven track record of coordinating cross-functional teams and initiatives , driving operational cadences, and delivering strategic projects on time and within scope.
  • Experience working closely with Product, Engineering, and Design teams , bringing alignment across disciplines to deliver shared outcomes.
  • Strong communicator: able to visualize complex ideas, create data visualizations, and present clear recommendations to stakeholder audiences.
  • Skilled in stakeholder engagement and influence , building rapport quickly across engineering, product, design, and leadership levels.
  • Curiosity or experience leveraging AI to drive automation and operational efficiency , exploring new ways to streamline workflows and improve delivery.
  • Advanced Excel analytics and familiarity with data visualization tools (e.g., Tableau, Looker) to transform insights into backable reports and projections that will inform our strategy.
  • Background in consulting or investment banking is a plus.
Benefits
  • Equity packages - we want our success to be yours too
  • Inclusive parental leave policy that supports all parents & carers
  • An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
  • Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
program managementproject managementproduct operationsAgile methodologiesdata analysisdata visualizationAI-driven automationExcel analyticscost modelingbacklog management
Soft skills
communicationstakeholder engagementinfluencecollaborationcuriosityproblem-solvingadaptabilitypresentation skillsteam alignmentstrategic thinking