Lead the end-to-end software release lifecycle across firmware, app, cloud, platform services, and external partner systems ensuring compatibility, reliability, high-quality, and well-communicated rollouts.
Drive product quality and release reliability by defining and enforcing release criteria, gates, approval processes, and coordinating cross-team testing and readiness.
Create, track, and analyze key KPIs including pre- and post-deployment metrics to monitor release performance, identify trends, and inform continuous improvement.
Manage on-call and incident processes, including escalations, SLAs, and post-incident reviews, while coordinating with all Customer Care tiers for effective resolution.
Monitor release health in real time and lead rapid triage and rollback/mitigation decisions when necessary.
Maintain transparent communication on release status, risks, and outcomes to leadership and stakeholders.
Continuously improve release, support, and incident processes through documentation, change logs, release notes, release process automation, and operational excellence initiatives.

Requirements

2–5 years of experience in Technical Program Management, Release Management, or a related technical operations/support coordination role.
Strong organizational and communication skills, with a bias for action and an ability to drive clarity during fast-moving release cycles and support incidents.
Solid expertise with program and release management methodologies, including managing cross-functional readiness, risk, and quality gates.
Proven ability to manage multiple concurrent releases and operational workflows in a high-paced engineering environment.
Familiarity with Agile development practices, Jira, CI/CD pipelines, and standard software deployment and support processes.
Comfort with data-driven decision-making, including analyzing release metrics, incident trends, and support data to identify risks and improvement opportunities.
Experience with IoT, connected devices, or hardware-software systems.

Benefits

Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Employee and Family Assistance Program (EAP).
Employee discount programs.
Retirement plan with a generous company match.
Generous Paid Time Off, Sick, and Holidays
Family Leave (Maternity, Paternity)
Short- and long-term disability
Life insurance and accidental death & dismemberment insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Technical Program ManagementRelease Managementprogram management methodologiesrelease management methodologiescross-functional readinessrisk managementquality gatesdata-driven decision-makingKPI analysisincident management

Soft skills

organizational skillscommunication skillsbias for actionability to drive clarityability to manage multiple releasesoperational workflows managementfast-paced environment adaptabilitycontinuous improvement mindsettransparency in communicationstakeholder management