Canopius Group

Procurement

• Own and deliver a comprehensive IT & Data category strategy
• Conduct market analysis, demand planning, and spend analysis to identify savings, efficiency, and risk reduction opportunities.
• Align sourcing strategies with IT and Data roadmaps, architectural standards, and transformation initiatives.
• Lead end to end sourcing activities using Workday Strategic Sourcing, including RFI/RFP/RFQ processes, bid evaluation, negotiation, and award.
• Ensure sourcing decisions balance cost, service quality, resilience, security, and scalability.
• Work closely with Legal and stakeholders to ensure contracts reflect agreed commercial, service, risk, and compliance requirements.
• Segment and manage strategic and critical IT & Data suppliers.
• Establish KPIs, SLAs, and governance forums.
• Ensure all IT & Data procurement activity complies with internal policies and governance frameworks.
• Act as the primary procurement partner for IT and Data stakeholders and provide clear, pragmatic procurement advice.
• Track and report category performance, including savings, cost avoidance, pipeline delivery, and supplier performance.

Category Manager

Analyst

• responsible for providing Level 1 and Level 2 IT support services across Canopius
• focus on delivering high-performing, reliable, responsive, and resilient IT services across all Canopius offices
• proactively support IT operations within the Service Desk environment at 1st and 2nd line level
• ensure smooth and effective support operation for end users
• support end users both in the office and remotely as the hybrid working environment continues to evolve
• assist regional Technical Support team members
• act as an active communicator of incidents and customer experience between IT and internal customers
• provide Service Desk support to the Canopius user community
• manage day-to-day support activities
• maintain end-to-end ownership of logged calls

Service Desk Analyst

QA Engineer

• Produce and execute test plans aligned to delivery milestones and business outcomes
• Design, review, and maintain test scripts to support functional, integration, regression, and end to end testing
• Execute testing cycles efficiently, logging, tracking, and re-testing defects to resolution
• Provide clear, concise test status reporting, risks, and quality insights to delivery teams and stakeholders
• Support User Acceptance Testing (UAT)
• Collaborate closely with Developers, Business Analysts, and business stakeholders
• Contribute to Agile delivery ceremonies

QA Tester

Infrastructure Engineer

• The Azure Infrastructure Engineer is responsible for the design, build, operation, and continuous improvement of the organisation’s Microsoft Azure infrastructure.
• The role supports the ongoing transformation and modernisation of the technology estate following the migration of servers and services to Azure.
• Working closely with architecture, infrastructure, and third‑party service providers, the role focuses on maintaining a secure, resilient, and efficient Azure environment, while driving automation, standardisation, and operational excellence across the platform.

Azure Infrastructure Engineer

• Design, implement, and support Azure infrastructure services to meet business and technology requirements.
• Maintain a strong understanding of the Group’s server and Azure architecture.
• Support the modernisation and simplification of the Azure environment, reducing technical debt and improving efficiency.
• Work closely with architecture teams to deliver infrastructure roadmaps aligned to business strategy.
• Provide 2nd/3rd line support for Azure infrastructure incidents and problems.
• Monitor Azure platform health and respond to alerts and incidents in line with operational processes.
• Participate in incident, problem, and root cause analysis activities.
• Ensure infrastructure services meet availability, performance, and resilience expectations.
• Work with internal teams and third‑party providers to deliver Infrastructure‑as‑Code (IaC) solutions using tools such as Terraform.
• Support automated deployment, configuration, and lifecycle management of Azure resources.
• Contribute to improving consistency, repeatability, and efficiency through automation.
• Follow established change control processes for Azure infrastructure changes.
• Prepare, submit, and manage changes through Change Advisory Board (CAB) processes.
• Ensure changes are well‑planned, documented, tested, and communicated.
• Work closely with managed service providers and third‑party vendors supporting the Azure platform.
• Oversee and validate changes and support activities delivered by third parties.
• Ensure third‑party services align with internal standards, controls, and operational expectations.
• Ensure Azure infrastructure is configured in line with security policies and best practice.
• Support governance, audit, and compliance requirements by maintaining accurate documentation and evidence.
• Contribute to operational documentation, standards, and runbooks.

Azure Platform Analyst

Financial Planning and Analysis

• Develop a thorough understanding of claims within the Casualty and Financial Lines portfolios.
• Support the handling of claims from notification to resolution, progressively taking ownership of claims within your authority level.
• Ensure claims are adjusted in accordance with the Canopius claims manual and values, delivering the highest service to all our customers.
• Support accurate reserving and reporting for all claims within the portfolio, in accordance with the Canopius reserving philosophy.
• Nurture and maintain collaborative working relationships with internal and external stakeholders, including underwriters, actuaries and brokers for the relevant classes of business.
• Assist with the instruction and management of experts to ensure best outcomes.
• Actively participate in internal training and development programmes.

Category Manager

Service Desk Analyst

QA Tester

Azure Infrastructure Engineer

Azure Platform Analyst

Trainee Claims Adjuster – Casualty and Financial Lines