Canon Business Process Services

Executive, Client Services

Canon Business Process Services

full-time

Posted on:

Location Type: Office

Location: Malta International Airport • Malta

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About the role

  • Managing client requests and bookings with precision and efficiency.
  • Managing and overseeing all operational aspects of the client's journey, ensuring all regulatory permissions are secured by gathering and verifying country-specific requirements, including landing permits, weather concerns, crew readiness, and the documentation necessary for each flight to operate seamlessly.
  • Arranging tailored services beyond the flight itself, such as ground transfers, chauffeurs, and helicopter connections, to deliver a seamless end-to-end travel experience.
  • Anticipating challenges, resolving issues, and keeping clients informed at all times.
  • Coordinating across multiple teams to deliver seamless, end-to-end service.
  • Building trusted relationships with high-profile clients through clear, professional communication.
  • Taking ownership of complex situations and ensuring the best possible outcome.

Requirements

  • Experience in a client facing role (hospitality, travel, aviation, luxury services, or related industries).
  • Ability to efficiently manage multiple digital systems at once, confidently navigating across several platforms and interfaces in real time.
  • Strong communication skills, with excellent written and spoken English.
  • The ability to stay calm, accurate, and solutions-focused under pressure.
  • A collaborative mindset and genuine passion for delivering exceptional service.
  • Flexibility to work shifts, including evenings and weekends, as part of a global 24/7 team.
Benefits
  • Global experience: exposure to a diverse, international client base with dynamic, no-two-days-the-same challenges.
  • Tech: Access to multiple tech platforms and interfaces.
  • Career growth: a clear path to progression, with the chance to develop skills in client management, operations, and leadership.
  • Learning development: tailored training, ongoing coaching, and opportunities to move across departments and brands within our group.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communication skillsproblem-solvingcollaborationclient managementattention to detailflexibilitycalm under pressureownershipanticipation of challengesrelationship building