Executive – Client Services
Canon Business Process Services
full-time
Posted on:
Location Type: Office
Location: Lisbon • Portugal
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About the role
- Manage client requests and bookings with precision and efficiency.
- Oversee all operational aspects of the client's journey, ensuring all regulatory permissions are secured by gathering and verifying country-specific requirements, including landing permits, weather considerations, crew readiness, and the documentation necessary for each flight to operate seamlessly.
- Arrange tailored services beyond the flight, such as ground transfers, chauffeurs, and helicopter connections, to deliver a seamless end-to-end travel experience.
- Anticipate challenges, resolve issues, and keep clients informed at all times.
- Coordinate across multiple teams to deliver seamless, end-to-end service.
- Build trusted relationships with high-profile clients through clear, professional communication.
- Take ownership of complex situations and ensure the best possible outcomes.
Requirements
- Experience in a client-facing role (hospitality, travel, aviation, luxury services, or related industries).
- Ability to efficiently manage multiple digital systems simultaneously, confidently navigating across several platforms and interfaces in real time.
- Strong communication skills, with excellent written and spoken English.
- The ability to remain calm, accurate, and solutions-focused under pressure.
- A collaborative mindset and a genuine passion for delivering exceptional service.
- Flexibility to work shifts, including evenings and weekends, as part of a global 24/7 team.
Benefits
- Global exposure: work with a diverse, international client base and tackle dynamic, no-two-days-the-same challenges.
- Technology: access to multiple tech platforms and interfaces.
- Career growth: clear progression paths with opportunities to develop skills in client management, operations, and leadership.
- Learning & development: tailored training, ongoing coaching, and opportunities to move across departments and brands within the group.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsproblem-solvingcollaborative mindsetflexibilitycalm under pressureattention to detailclient relationship managementownership of complex situationssolutions-focusedefficiency