CPS Support – Operations Coordinator
Canon Australia
full-time
Posted on:
Location Type: Office
Location: Taguig City • Philippines
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Tech Stack
About the role
- Assist with everyday CPS account hygiene including:
- Migrating customer contact details (proof or purchase, phone numbers) between internal platforms
- Resolving missing or duplicated products
- Verifying transaction records between internal platforms
- Support the CPS team with common questions regarding Login and access issues
- Verification and identity check troubleshooting
- Billing, payments, invoices, and refunds
- Escalate technical, billing, or service issues
- Log incidents or service requests with clear reproduction steps and customer context
- Track open issues and follow up with internal teams until closure
- Support day-to-day operational and administrative tasks within the repairs and loan services workflow
- Migrate CPS Service and Repair requests to workshop
- Manage CPS data between ERP, CRM and CDSS system
- Follow documented processes and standard operating procedures to ensure consistency and compliance
- Assist with updates to internal systems, platform changes, or process improvements
- Identify and report discrepancies, missing information, or system errors
- Handle customer and financial data with care, maintaining confidentiality and data security at all times
- Communicate effectively with internal teams to support smooth repair and loan operations in a remote environment
- Maintain internal logs of:
- Active customer issues
- Billing disputes and refunds
- Known system bugs or workarounds
- Keep standard responses, troubleshooting steps, and FAQs current as issues evolve.
- Provide periodic summaries of recurring customer issues to help inform improvements.
Requirements
- Experience with platform migrations or system incidents
- Experience in a customer support, operations, or service desk role (digital environment preferred)
- Excellent attention to detail and case tracking discipline
- Confidence managing multiple issues in parallel
- Comfortable learning new internal systems and processes
- Experience with platforms, Salesforce, CDSS, D365, ServiceNow, Magento
- Exposure to subscription‑based products or online memberships
- Technical curiosity and ability to follow troubleshooting flows
Benefits
- Flexible working arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
platform migrationscase trackingtroubleshootingdata managementbillingpaymentsinvoicesrefundscustomer supportoperations
Soft Skills
attention to detailmulti-taskingcommunicationconfidentialitydata securitytechnical curiosityproblem-solvingadaptabilityteam collaborationcustomer service