Canon Australia

Software Engineer

• Design, build, and maintain efficient, reusable, and reliable C# code, JS and SQL scripts.
• Ensure the best possible performance, quality, and responsiveness of applications.
• Identify bottlenecks and bugs, and devise solutions to these problems.
• Help maintain code quality, organization, and automatization.
• Design, create and maintain the unit tests of applications.

Developer

Operations

• Manage daily service tickets and ensure resolution within SLA timeframes.
• Act as the on-site point of contact for client stakeholders and service providers.
• Maintain accurate records, documentation, and reporting.
• Support the implementation and ongoing improvement of Property Operations processes.
• Identify opportunities to enhance service delivery and operational efficiency.
• Provide general administrative and operational support to the broader Property Operations function.

Property Operations Coordinator

Account Manager

• Managing a portfolio of channel partners and achieving agreed revenue objectives.
• Developing targeted sales and marketing plans to support partner performance.
• Coordinating enquiries, support requests, promotions, and incentive programs.
• Managing sales forecasting, stock updates, and rebate processes.
• Overseeing Partner Portal (Edge) and second-hand stock administration.
• Leading quarterly business reviews and managing partner opportunities in Salesforce.
• Supporting partner onboarding, training, and event coordination.
• Contributing to the development and execution of the broader Indirect Sales Strategy.

Channel Account Manager

Human Resources

• Partner with senior leaders across ANZ for people activities supporting growth
• Develop and maintain an in-depth knowledge of the business strategies and priorities
• Lead workplace investigations or resolve disciplinary matters
• Coach and guide people leaders on employee relations
• Identify and escalate HR trends and legislative changes

HR Business Partner

Product Marketing

• Serve as the primary point of contact for Consumer Inkjet and Compact Photo Printer portfolios assigned consumer product categories
• Lead product knowledge and expertise for assigned product categories
• Partner with the Senior Manager – Product Marketing and the Category Management team to manage communications with Canon Inc. for the ANZ region
• Lead the planning and execution of product marketing activities across assigned categories
• Manage pricing across ANZ region, including vendor cost negotiations, price structure development, and stakeholder communication
• Prepare and deliver presentations for internal meetings, planning sessions, customer and media NDA sessions and trade events
• Collaborate with B2B sales and marketing teams to identify new opportunities for Canon inkjet products in non‑traditional channels

Product Marketing Specialist, Consumer

Engineer

• Provide 1st and 2nd level technical support to customers, both remotely and onsite (including phone, email and live chat)
• Log all interactions and tickets in ServiceNow with accurate categorisation and clear documentation
• Take full ownership of tickets, ensuring timely updates, proactive communication and resolution in line with CBS procedures
• Diagnose and resolve hardware, software and application issues
• Respond promptly to support tickets and log incidents and service requests in the relevant ITSM tool
• Escalate complex issues to 3rd level support teams or external vendors when appropriate
• Perform administrative tasks including Active Directory, O365/Exchange, application deployment and SOE updates
• Adhere to CBS Service Desk processes, SLAs, escalation pathways and ticket quality standards
• Support continuous improvement by updating documentation, sharing insights and contributing to process enhancements

Service Desk Engineer – Onsite

Creative Strategist

• Originate creative concepts and campaign narratives that bring Canon’s brand to life across digital, retail, social and experiential environments.
• Lead visual direction and layouts, developing key visuals, templates and asset systems ready for roll out.
• Craft channel-smart headlines and copy that align with brand voice and campaign strategy.
• Champion brand guardianship, working within established brand guidelines while pushing creative to elevate and evolve the brand.
• Brief and collaborate with both internal teams and external creative suppliers to deliver high-quality, integrated work.
• Translate concepts into assets across motion/video, stills, experiential/event collateral, web, email and social content.
• Ensure creative work is aligned to objectives, timelines and budgets, and continuously optimise based on data and results.

Creative Lead

Customer Support

• Drive a professional internal and external Customer Focused culture within the business area and the organisation.
• Establish and maintain key customer relationships through effective communication.
• In a customer centric manner, respond to information requests and find solutions to resolve queries.
• Complete end-to-end case management, ideally on a first call resolution basis.
• Respond to difficult customer queries and if unable to resolve, seek support from the Team Leader.
• Receive and respond to information in an omnichannel environment (i.e., phone, email, and social media) tailoring the communication approach to various channels and customers.
• Prioritise and complete allocated work
• Operate a large variety of systems, adjusting work sequence and or ither variables to improve efficiency and provide excellent customer experiences.
• Development of personal capabilities by engaging in existing and informal learning opportunities
• Supports, accepts, and aids in the implementation of continuous improvement in the Customer Care Centre environment.
• Occupational Health & Safety and Environmental, InfoSec and QMS Awareness.
• Comply and understand the requirements and your responsibilities in relation to the companies Occupational Health, Safety and Environmental policy..

Customer Care Representative

Financial Planning and Analysis

• Customer Relationships (external and internal)
• Communication with internal and external customers (both written and verbal) to be professional and consistent with our goal of providing excellent customer service.
• Query Resolution
• Communicate with customers and Hong Kong Credit Collection team for timely account receivable collection, Where there are possible delays the customer is to be informed.
• Where the query is referred to another business unit the team remains responsible for the resolution of the query until fully resolved and contacting the customer.
• All queries to be resolved within agreed SLA’s.
• Credit Release/ Credit Hold
• Ensure all credit release/ credit hold are properly reviewed and handled daily and/ or as required.
• Customer Master Creation/ Maintenance/ Review
• Review supporting documents and update customer master.
• Conduct credit review and update customer master after review.
• Data Entry
• Ensure all customer master update, credit notes and debit notes are entered into AX daily with no carryovers or errors.
• Sequence Reporting is used to follow up on missing forms to ensure all revenue is captured.
• Team Membership
• Actively assist the Manager and other members of the team to achieve deadlines and objectives across the wider team.
• Personal Development
• Keep skills and knowledge of Accounts Receivable practices up to date and recommend appropriate training to Manager to ensure that skills and knowledge continue to align with business requirements.
• Continuous Improvement
• Identify and eliminate inefficient work practices.
• Continually monitor and review current practices and procedures including system processes and where necessary make recommendations in respect to enhancements.
• Ensure a continuous improvement view of the end-to-end processes.
• Primary Job Functions: Credit Collection: • AR monitoring, follow up and collection • AR Refund payment • Credit Hold / Release and coordination • Credit Review & Customer Creation/ Maintenance • Customer Account Review – (include Annual review) • Credit Hold / Release and coordination • Manage billing -Process DN/CN request & billing • Risk Management- Corp Compliance • Any other tasks as required.

Finance Analyst – Credit Collection

Analyst

• Work closely with the following teams: Professional Services, Technical Services, ECO Centre, Various Canon Business Partners, Project Management Office
• Be accountable to: Professional Services and Technical Services management, Canon Sales teams, PMO management
• Review and provide input to Canon Project PIP
• Use information provided in PIP to configure ISS
• Configure Canon ISS and all components thereof
• Continuously review, and update ISS based on recommendations provided by Canon Technical Services
• Minimise throughout the process errors in data, and avoid duplication and inaccurate data entry
• Respond to email/ phone enquiries and any other queries arising from the configuration and data related to ISS and PIP
• Regularly stay updated with the latest product knowledge and technical skills using available resources and online training modules
• When required, to escalate issues outside of service boundaries to Team Leader and/or Manager – Professional Services
• Take responsibility to ensure customers experience with Canon exceed expectations
• Undertake any Ad Hoc project or assignments assigned by Team Leader and/or Manager – Professional Services