Canon Australia

Customer Support

• Provide timely support to ERP users across departments.
• Diagnose and resolve functional and technical issues.
• Log, track, and manage support tickets and service requests.
• Monitor ERP system performance and ensure uptime.
• Perform routine checks to maintain data integrity and security.
• Coordinate with vendors or developers for system updates and patches.
• Assist in configuring ERP modules based on business requirements.
• Support testing and deployment of new features or modules.
• Recommend improvements to optimize workflows and system usage.
• Create and maintain user manuals, SOPs, and troubleshooting guides.
• Conduct training sessions for new users and refresher courses.
• Document system changes and configurations.
• Work with cross-functional teams to gather requirements and implement ERP solutions.
• Participate in ERP-related projects such as upgrades, integrations, and migrations.
• Support data migration and validation activities.
• Manage user roles, permissions, and access controls.
• Ensure compliance with internal policies and audit requirements.

ERP Support Specialist

Accounts Receivable

• Ensure the timely and efficient billing of accounts
• Allocation of payments
• Resolution of queries
• Maintenance of customer accounts
• Communication with internal and external customers (both written and verbal)
• Ensure all billing and debt related queries are resolved
• Ensure all payments are applied to customer accounts within SLA
• Ensure all duties in relation to the timely allocation of payments are undertaken daily and/or as required
• Maintain accurate customer records in billing system

Accounts Receivable Coordinator

Operations

• Review and maintain General Ledger and sub-ledger accounts
• Ensures accurate recording of revenues and expenses
• Responsible for period-end close procedures
• Oversees annual and monthly financial reporting

Operations Supervisor

Administrative Assistant

• Updating SFDC Opportunities (Close Opps, Update Products)
• Sending monthly report all changes on particular customers in Billserve Billing Export | Adhoc Billing Reports
• Processing of Third-party invoices - across all branches as needed
• Keeps the Third Party Tracker updated
• PO Creation and Monitoring (Palette)
• Updating Backorder Reports in AX
• CMP Request Checks
• Billserve history
• Creation of Billserve ticket template - across all branch as needed
• Creation of Billserve variation - across all branch as needed
• SPLA Update - across all branch as needed
• Billserve vs VCentre Update
• Billserve request and update - across all branch as needed
• SNOW Tracker
• CloudMetro Changes
• Attend Product Trainings when required

• Communication with internal and external customers (both written and verbal) to be professional and consistent with our goal of providing excellent customer service.
• Ensure all billing and debt related queries are resolved in an efficient and professional manner which will conclude with timely payment of the invoices involved.
• Ensure all payments are applied to customer accounts within SLA.
• Ensure all manual billing forms are entered into the billing system daily with no carryovers or errors.
• Actively participate in projects as and when necessary.
• Actively assist the Manager and other members of the Accounts Receivable and Group Finance team to achieve deadlines and objectives across the wider team.
• Identify and eliminate inefficient work practices.

Accountant

• Deliver accurate financial insights and analysis that support strategic decision-making across Canon Business Services ANZ.
• Ensure strong financial governance through effective controls across accounting, treasury, and taxation functions.
• Ownership of key accounting processes, ensuring the integrity of financial data and driving value through effective reporting.
• Support month-end processes including journal entries, accruals, prepayments, intercompany transactions, and provisions.
• Prepare and review balance sheet reconciliations, resolving aged items.
• Monitor expenditure and flag any questionable transactions.
• Assist with internal/external audits and respond to tax-related queries.
• Collaborate with offshore finance teams across GL, AR, and AP.

Cloud Engineer

• Setup and administration of cloud environments
• Collaborate in design and planning of cloud migrations and new development
• Troubleshoot system issues, resolving and documenting solutions
• Monitor and maintain systems and logs
• Answer calls and tickets to support end users with applications, hardware, software and networking
• Create and maintain system documentation and knowledge base articles
• Develop and maintain technical standards and support documentation
• Design and deliver solutions to the business as part of a project team or ad-hoc as required

ERP Support Specialist

Accounts Receivable Coordinator

Operations Supervisor

Administrative Assistant

Accounts Receivable Coordinator

Accountant

Azure Cloud Engineer – Corporate IT