Canon Australia

Operations

• Assist with everyday CPS account hygiene including:
• Migrating customer contact details (proof or purchase, phone numbers) between internal platforms
• Resolving missing or duplicated products
• Verifying transaction records between internal platforms
• Support the CPS team with common questions regarding Login and access issues
• Verification and identity check troubleshooting
• Billing, payments, invoices, and refunds
• Escalate technical, billing, or service issues
• Log incidents or service requests with clear reproduction steps and customer context
• Track open issues and follow up with internal teams until closure
• Support day-to-day operational and administrative tasks within the repairs and loan services workflow
• Migrate CPS Service and Repair requests to workshop
• Manage CPS data between ERP, CRM and CDSS system
• Follow documented processes and standard operating procedures to ensure consistency and compliance
• Assist with updates to internal systems, platform changes, or process improvements
• Identify and report discrepancies, missing information, or system errors
• Handle customer and financial data with care, maintaining confidentiality and data security at all times
• Communicate effectively with internal teams to support smooth repair and loan operations in a remote environment
• Maintain internal logs of:
• Active customer issues
• Billing disputes and refunds
• Known system bugs or workarounds
• Keep standard responses, troubleshooting steps, and FAQs current as issues evolve.
• Provide periodic summaries of recurring customer issues to help inform improvements.

CPS Support – Operations Coordinator

Human Resources

• Build trusted, influential relationships with leaders across New Zealand and Australia
• Develop a deep understanding of business strategy, priorities and challenges
• Provide clear, pragmatic advice that balances commercial outcomes, risk and employee experience
• Confidently and respectfully challenge and coach leaders
• Lead and manage employee relations matters end-to-end, with a strong focus on New Zealand employment law and appetite to develop in Australian employment law as well
• Provide practical, solutions-focused advice on performance management, conduct, restructures and change
• Support leaders to navigate complex and sensitive people issues with confidence and capability
• Deliver core HR activities including policy application, compliance, performance processes, remuneration, and workforce management
• Partner with HR Advisory, Talent Acquisition and Learning & Organisational Development to deliver aligned people solutions
• Monitor legislative changes and emerging risks, particularly in the New Zealand employment landscape

HR Business Partner

Accounts Payable

• Champions and advocates a customer service culture in the team to meet or preferably exceed customer expectations.
• Ensures all allocated invoices/credits are accurately and efficiently processed into the AP system on a timely basis.
• Identify, investigate and resolve medium to complex invoice exceptions on a timely basis so as to meet AP KPIs.
• Validates purchase order information relating to invoices and takes further action if necessary.
• Investigating and resolving medium to complex customer queries.
• Performing supplier reconciliations when needed to assist with resolving identified problems.
• Ensures the management of personal work lists to ensure that supplier accounts meet key target outcomes for aged vendor liability by proactively working with the business and suppliers in the timely resolution of match exceptions.
• Ensures valid disputes are documented and communicated to relevant parties.
• Escalates where necessary to AP team leader and works with AP team leader to ensure timely resolution of disputes/issues.
• Contributes to the ongoing development of Accounts Payable by identifying and suggesting ideas or opportunities to improve AP processes and work practices.

Accounts Payable Coordinator

Software Engineer

• Design, build, and maintain efficient, reusable, and reliable C# code, JS and SQL scripts.
• Ensure the best possible performance, quality, and responsiveness of applications.
• Identify bottlenecks and bugs, and devise solutions to these problems.
• Help maintain code quality, organization, and automatization.
• Design, create and maintain the unit tests of applications.

Developer

• Manage daily service tickets and ensure resolution within SLA timeframes.
• Act as the on-site point of contact for client stakeholders and service providers.
• Maintain accurate records, documentation, and reporting.
• Support the implementation and ongoing improvement of Property Operations processes.
• Identify opportunities to enhance service delivery and operational efficiency.
• Provide general administrative and operational support to the broader Property Operations function.

Property Operations Coordinator

Account Manager

• Managing a portfolio of channel partners and achieving agreed revenue objectives.
• Developing targeted sales and marketing plans to support partner performance.
• Coordinating enquiries, support requests, promotions, and incentive programs.
• Managing sales forecasting, stock updates, and rebate processes.
• Overseeing Partner Portal (Edge) and second-hand stock administration.
• Leading quarterly business reviews and managing partner opportunities in Salesforce.
• Supporting partner onboarding, training, and event coordination.
• Contributing to the development and execution of the broader Indirect Sales Strategy.

CPS Support – Operations Coordinator

HR Business Partner

Accounts Payable Coordinator

Developer

Property Operations Coordinator

Channel Account Manager