Canon Australia

Customer Care Representative

Canon Australia

full-time

Posted on:

Location Type: Office

Location: Taguig City • Philippines

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About the role

  • Drive a professional internal and external Customer Focused culture within the business area and the organisation.
  • Establish and maintain key customer relationships through effective communication.
  • In a customer centric manner, respond to information requests and find solutions to resolve queries.
  • Complete end-to-end case management, ideally on a first call resolution basis.
  • Respond to difficult customer queries and if unable to resolve, seek support from the Team Leader.
  • Receive and respond to information in an omnichannel environment (i.e., phone, email, and social media) tailoring the communication approach to various channels and customers.
  • Prioritise and complete allocated work
  • Operate a large variety of systems, adjusting work sequence and or ither variables to improve efficiency and provide excellent customer experiences.
  • Development of personal capabilities by engaging in existing and informal learning opportunities
  • Supports, accepts, and aids in the implementation of continuous improvement in the Customer Care Centre environment.
  • Occupational Health & Safety and Environmental, InfoSec and QMS Awareness.
  • Comply and understand the requirements and your responsibilities in relation to the companies Occupational Health, Safety and Environmental policy..

Requirements

  • Diploma or bachelor’s degree in relevant field is strongly recommended.
  • Customer facing and complaint handling experience.
  • Contact Centre Experience required
  • Demonstrate strong communications skills in English language
  • Excellent communicator with a pro-active approach and with a “Can do” mentality.
  • Delivery and solutions focused.
  • Microsoft Outlook, Word, Excel Intermediate level of expertise
Benefits
  • flexible working arrangements
  • health insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case managementcomplaint handlingcustomer service
Soft Skills
communicationcustomer focusproblem solvingproactive approachdelivery focused
Certifications
diplomabachelor's degree