Cano Health

Health Center Manager

Cano Health

full-time

Posted on:

Location Type: Office

Location: Hialeah • Florida • United States

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Tech Stack

Oracle

About the role

  • The Health Center Manager leads daily operations of a clinic
  • Ensure smooth daily clinical operations, optimizing provider schedules and patient flow
  • Monitor visit types (e.g., AWV, TOC, chronic care) and coordinate team huddles to close care gaps
  • Supervise EMR workflows, encounter closures, and documentation accuracy
  • Oversee safety standards (OSHA, HIPAA, CLIA) and ensure readiness for emergencies and drills
  • Reconcile daily collections (cash, card, copays), close billing days, and manage petty cash
  • Oversee clinic expenses in Oracle and ensure financial protocols are followed
  • Audit scheduling, coverage, interpreter/transportation needs, and room availability
  • Lead regulatory compliance efforts, including HIPAA, OSHA, infection control, and vaccine storage
  • Monitor quality dashboards (e.g., no-show rates, vaccination tracking, HEDIS metrics)
  • Lead incident reporting and corrective actions
  • Ensure seamless check-in/out and front desk operations
  • Resolve complaints efficiently and maintain high satisfaction scores (e.g., Google Reviews)
  • Oversee new patient onboarding, portal use, and patient education
  • Analyze performance trends and implement strategies to meet VBC contract goals
  • Collaborate with care teams and regional leaders to optimize clinical and financial outcomes
  • Participate in quality improvement workgroups and advocate for operational tools and resources
  • Partner with Growth team for clinic tours and onboarding of new patients
  • Support patient retention efforts and high-touch engagement strategies
  • Address Social Determinants of Health (SDoH) by coordinating with care managers and community resources
  • Oversee the accurate and timely submission of employee timesheets
  • Maintain and monitor the PTO (Paid Time Off) calendar
  • Coordinate with HR and payroll departments to resolve discrepancies

Requirements

  • High School Diploma with 5+ years of relevant experience (healthcare or similar service industry)
  • Associate Degree with 3+ years of relevant experience
  • Bachelor’s Degree in Healthcare, Business, or Public Administration with 2+ years of relevant experience
  • BLS Certification, be able to respond to medical emergencies (Preferred)
  • Electronic Medical Record (eCW) – superuser level
  • Ring Central – communication systems
  • Workday – HR and team management
  • Oracle – financial/expense tracking
  • Power BI, Excel, Word, Teams, PowerPoint
  • Healthcare portals (e.g., Availity, payor systems)
  • TripMaster – transportation scheduling
  • Compliance tools (e.g., NAVEX)
  • Ticketing systems (e.g., Cano.Net)
  • Bilingual (English and Spanish) preferred
Benefits
  • Health insurance
  • Paid Time Off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
EMR workflowsbilling managementfinancial protocolsquality improvementperformance analysisincident reportingpatient educationregulatory compliancescheduling optimizationdata analysis
Soft Skills
leadershipcommunicationproblem-solvingcollaborationcustomer serviceorganizational skillsconflict resolutionteam managementpatient engagementstrategic planning
Certifications
BLS Certification