Cano Health

Manager

• The Health Center Manager leads daily operations of a clinic
• Ensure smooth daily clinical operations, optimizing provider schedules and patient flow
• Monitor visit types (e.g., AWV, TOC, chronic care) and coordinate team huddles to close care gaps
• Supervise EMR workflows, encounter closures, and documentation accuracy
• Oversee safety standards (OSHA, HIPAA, CLIA) and ensure readiness for emergencies and drills
• Reconcile daily collections (cash, card, copays), close billing days, and manage petty cash
• Oversee clinic expenses in Oracle and ensure financial protocols are followed
• Audit scheduling, coverage, interpreter/transportation needs, and room availability
• Lead regulatory compliance efforts, including HIPAA, OSHA, infection control, and vaccine storage
• Monitor quality dashboards (e.g., no-show rates, vaccination tracking, HEDIS metrics)
• Lead incident reporting and corrective actions
• Ensure seamless check-in/out and front desk operations
• Resolve complaints efficiently and maintain high satisfaction scores (e.g., Google Reviews)
• Oversee new patient onboarding, portal use, and patient education
• Analyze performance trends and implement strategies to meet VBC contract goals
• Collaborate with care teams and regional leaders to optimize clinical and financial outcomes
• Participate in quality improvement workgroups and advocate for operational tools and resources
• Partner with Growth team for clinic tours and onboarding of new patients
• Support patient retention efforts and high-touch engagement strategies
• Address Social Determinants of Health (SDoH) by coordinating with care managers and community resources
• Oversee the accurate and timely submission of employee timesheets
• Maintain and monitor the PTO (Paid Time Off) calendar
• Coordinate with HR and payroll departments to resolve discrepancies

Health Center Manager

Bilingual

• Interview patients and document top complaints, health concerns, and medical history
• Accurately measure and record vital signs
• Perform pre-visit planning and intake procedures
• Administer vaccines and injections
• Conduct point-of-care testing
• Conduct phlebotomy, prepare laboratory requisitions, and manage specimen collection and transport
• Assist with EKGs, spirometry, and other diagnostic workflows
• Maintain infection control standards
• Operate emergency equipment as needed
• Support providers by prepping encounters in the EMR
• Schedule appointments and manage follow-up coordination
• Print and review End-of-Visit Summaries with patients
• Coordinate referrals and hand-offs to specialists
• Assist with appointment confirmations and follow scheduling protocols
• Clear telephone encounters and respond promptly to clinical messages

Health Center Manager

Medical Assistant, Bilingual