Senior Customer Success Manager
Candor Health
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Job Level
About the role
- Serve as the primary point of contact for your book of clients, leading calls independently and driving follow-up action items to closure
- Act as a trusted strategic advisor: understand each client's business goals, ask open-ended questions, and translate Candor's data into compelling narratives that directly address client priorities
- Build strong relationships that enable clients to feel heard, valued, and well-served at every touchpoint
- Develop strong knowledge of Candor's platform, data structures, and underlying sources, with the goal of fielding the majority of client questions
- Investigate client data questions, replicating issues independently and owning the triage process
- Manage complex client projects end-to-end: own timelines, mitigate risk, and hold both internal and external teams accountable
- Drive client retention and expansion, proactively identifying risks and uncovering opportunities for expansion
- Collaborate with Engineering and Product on high-visibility implementations and ongoing projects
Requirements
- 8+ years in a client-facing role in implementation, customer success, account management, technical account management, or a related role, preferably within healthcare technology or the payer space
- Demonstrated track record of managing complex, high-value accounts and exceeding retention and expansion targets
- Strong understanding of the healthcare industry, including prior experience working with payers, health systems, and/or digital health companies strongly preferred
- Advanced Excel - you can build models, manipulate large datasets, write formulas, and turn data into client-ready outputs while telling a story
- Strong analytical, problem-solving, and data investigation abilities - you can interpret trends, identify anomalies, and drive conclusions
- Experience with Jira, Google Suite, Slack, AI tooling, and advanced Excel skills
- Comfort writing basic data queries (preferred) and/ or working directly with structured data to investigate client questions
- Experience with APIs
Benefits
- Work-life balance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
advanced Exceldata analysisdata investigationdata queryingAPI experience
Soft Skills
client relationship managementstrategic advisingproblem-solvinganalytical skillsproject management