Candor Health

Customer Success Manager

• Serve as the primary point of contact for your book of clients, leading calls independently and driving follow-up action items to closure
• Act as a trusted strategic advisor: understand each client's business goals, ask open-ended questions, and translate Candor's data into compelling narratives that directly address client priorities
• Build strong relationships that enable clients to feel heard, valued, and well-served at every touchpoint
• Develop strong knowledge of Candor's platform, data structures, and underlying sources, with the goal of fielding the majority of client questions
• Investigate client data questions, replicating issues independently and owning the triage process
• Manage complex client projects end-to-end: own timelines, mitigate risk, and hold both internal and external teams accountable
• Drive client retention and expansion, proactively identifying risks and uncovering opportunities for expansion
• Collaborate with Engineering and Product on high-visibility implementations and ongoing projects

Senior Customer Success Manager

Product Marketing

• Define and refine Candor’s category story and differentiation
• Develop segment-specific messaging for payers, digital health companies, and healthcare IT platforms
• Translate technical infrastructure into clear economic and strategic value
• Own core pitch decks and segment variations
• Build ROI frameworks and business case materials
• Develop competitive positioning and objection handling
• Partner with sales on strategic enterprise deals
• Lead go-to-market strategy for new features and capabilities
• Craft launch messaging, collateral, and campaigns
• Ensure tight alignment between product roadmap and market narrative
• Turn customer outcomes into compelling case studies
• Quantify impact across accuracy, compliance, operational efficiency, and navigation outcomes
• Develop proof points that accelerate enterprise sales cycles
• Contribute to thought leadership across AI in healthcare, network adequacy, and provider intelligence
• Support conference presence and executive visibility
• Elevate Candor’s brand as infrastructure for the AI era of healthcare

Senior Customer Success Manager

Product Marketing Lead