CandleScience

Data Analyst

• Generates recurring business reporting, KPI dashboards, and operational analytics workflows.
• Maintains and improves SQL-based data models and transformations to ensure reliable reporting.
• Manages analytics requests, reporting tools, and dashboard deliverables across departments.
• Maintains data pipelines and integrations from multiple business systems into centralized data warehouses.
• Facilitates meetings with stakeholders to gather, document and translate business needs into functional / technical requirements.
• Audits queries and models to improve performance, reduce cost, and enhance efficiency.
• Designs and implements data validation checks and tests to ensure accuracy of critical datasets.
• Creates and maintains dashboards, views, and reporting tools for business stakeholders.
• Prioritizes projects, communicates updates to stakeholders, and ensures timelines are met.
• Conducts operational analysis, performance evaluations, and forecasting support to inform decision-making.
• Advises stakeholders on data capture standards, reporting requirements, and structural improvements.
• Collaborates cross-functionally with Operations, Marketing, Finance, Product Development and Technology teams.
• Assists with data preparation for forecasting models and advanced analytics initiatives.
• Monitors industry trends and integrates feedback to maintain reporting relevance and effectiveness.
• Performs other related duties as assigned by supervisor.

Customer Success Manager

• Owns the planning, measurement, and evolution of lifecycle and loyalty initiatives.
• Leads and mentors a CRM Specialist responsible for execution, ensuring alignment to brand, strategy, quality, and performance standards.
• Manages CRM audience segmentation and targeting strategy grounded in deep customer analytics.
• Defines customer journey frameworks that support makers at every stage, from hobbyist to growing business.
• Collaborates cross-functionally with Creative, Product Marketing, Data, Sales, and Support teams to deliver cohesive, customer-centric experiences.
• Analyzes cohort behavior, lifetime value, engagement trends, and segment performance to identify growth opportunities.
• Establishes CRM and retention KPIs, measurement frameworks, and success definitions.
• Leads a structured test-and-learn roadmap, including A/B and multivariate testing across lifecycle touchpoints.
• Trains, manages, and guides the CRM Specialist in executing campaigns.

Data Analyst

CRM Marketing Manager