candidate.fyi

Product Support Engineer

candidate.fyi

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $50,000 - $80,000 per year

About the role

  • Investigate customer-reported issues across product workflows, integrations, and configurations
  • Reproduce bugs in staging or production environments
  • Read logs, inspect system behavior, and identify likely root causes
  • Escalate issues to engineering with high-quality context
  • Work closely with engineers to resolve issues
  • Maintain troubleshooting guides, internal runbooks, and customer-facing documentation
  • Take ownership of problems end-to-end

Requirements

  • Supported B2B SaaS customers before (SMB or enterprise)
  • Comfortable using AI to improve efficiency
  • Excited to learn the ins and outs of a complex, evolving B2B product
  • Curious and persistent when debugging unclear issues
  • Pride in clear communication with customers
  • Value ownership and follow-through over speed for speed’s sake
Benefits
  • Offers Equity 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
bug reproductionsystem behavior inspectionroot cause analysistroubleshootingdocumentation maintenance
Soft Skills
clear communicationownershipcuriositypersistencecollaboration