candidate.fyi

Support Engineer

• Investigate customer-reported issues across product workflows, integrations, and configurations
• Reproduce bugs in staging or production environments
• Read logs, inspect system behavior, and identify likely root causes
• Escalate issues to engineering with high-quality context
• Work closely with engineers to resolve issues
• Maintain troubleshooting guides, internal runbooks, and customer-facing documentation
• Take ownership of problems end-to-end

Product Support Engineer