Product Learning Enablement Manager
Candid
full-time
Posted on:
Location Type: Hybrid
Location: United States
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Salary
💰 $70,000 - $105,000 per year
About the role
- Develops and delivers high-impact training that enables internal teams and external users to maximize data and platform adoption, and business value
- Responsible for creating scalable learning programs through virtual sessions and on-demand content
- Works cross-functionally to build repeatable processes while maintaining quality standards
- Designs and delivers product training for internal teams and external users
- Adapts product team demos and use case documentation into digestible training materials, guides, and resources
- Supports product launches with help materials, training, and objection handling
- Develops curriculum and learning assets in multiple formats, partnering with subject matter experts to ensure technical accuracy
- Builds comprehensive training kits and maintains learning management system content
- Enables users to drive measurable business outcomes through best practices and success-focused instruction
- Advises on learning structure and design for all outward facing training
- Collaborates with Marketing, Customer Success, Sales, training and partnership leads, and Product teams to identify enablement needs and implement best practices
- Enhances training scalability and effectiveness using learning management systems and related tools
- Applies iterative improvements based on feedback, KPI metrics, and performance data
- Distills training needs and value props for different personas and their use cases
Requirements
- 9+ years in learning enablement within tech/SaaS environments
- Proven ability to translate complex technical concepts for diverse audiences
- Experience with instructional design, adult learning theory, and training best practices
- Track record bridging data, technology, and business value
- Strong project management and stakeholder management skills
- Excellent written and verbal communication and facilitation abilities
- Quick learner who can master new technical concepts and teach them effectively
- Results-driven with a continuous improvement mindset
- Video content creation and editing experience a bonus
- Familiarity with Skilljar or similar LMS platforms and Appcues or similar in-application enablement system
- Willingness to perform other duties and special projects as needed/requested
- Sensitivity and respect for racial, gender, sexual orientation, and cultural differences
- Champions and represents Candid’s core values: We’re driven, direct, accessible, curious, and inclusive.
Benefits
- Health insurance (medical, dental, vision)
- Retirement contribution with additional option for a match
- Paid life insurance and AD&D
- Paid leave time (PTO, compassionate leave, volunteer, holiday, parental)
- Short-term and long-term disability
- Pre-tax transit
- Flexible spending accounts
- Supplemental insurance
- Summer hours
- Public Service Loan Forgiveness (PSLF) program eligible employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
instructional designadult learning theorytraining best practicesvideo content creationvideo editingcurriculum developmentlearning asset developmentdata translationproject managementstakeholder management
Soft Skills
communicationfacilitationquick learnerresults-drivencontinuous improvement mindsetsensitivityrespect for diversitycollaborationadaptabilityproblem-solving