Candex

Customer Support

• Onboard new users to the system, including user adoption
• Administer pending orders and payments
• Reconcile company orders to confirm data correctness
• Identify process and product improvement areas
• Respond promptly to customer queries via ticketing system, email, and phone
• Liaise with colleagues and managers to find solutions to customer issues
• Identify common problems and escalate them to management with improvement suggestions
• Obtain and share customer feedback with colleagues and other departments
• Oversee and address support and technical issues for clients and suppliers

Customer Support Specialist, Hebrew and English Speaker

Accounts Receivable

• Process and review a high volume of customer payments.
• Perform daily bank reconciliations across multiple bank accounts and currencies.
• Create customer deposits and record journal entries in NetSuite.
• Communicate with customer Accounts Payable teams to resolve payment discrepancies.
• Collaborate with internal teams to resolve complex cases.
• Support month-end close by clearing outstanding transactions and coordinating with banks and internal stakeholders.
• Support global payment operations and report to the Treasury Operations Team Lead.

Customer Support Specialist, Hebrew and English Speaker

Accounts Receivable Associate