Customer Support Specialist, Hebrew and English Speaker

Candex

Customer support specialist helping enterprise buyers and suppliers use Candex’s B2B fintech purchasing platform. Resolving platform queries, administering orders and payments, and improving customer support processes.

Posted 8/11/2026full-timeRamat Gan • 🇮🇱 IsraelMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities with a focus on user onboarding, problem-solving, and effective communication. Proficient in managing customer queries and utilizing CRM and ticketing systems to enhance user experience.

Highest-signal resume keywords

Fluent In Hebrew And EnglishCustomer Service ExperienceCRM And Ticketing SystemsProblem-Solving SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

User OnboardingOrder AdministrationData ReconciliationProcess ImprovementTechnical Issue Resolution

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsMultitasking AbilitySound Judgment

Industry Keywords

Fintech ExperienceHi-tech Experience

About the role

Key responsibilities & impact

Onboard new users to the system, including user adoption
Administer pending orders and payments
Reconcile company orders to confirm data correctness
Identify process and product improvement areas
Respond promptly to customer queries via ticketing system, email, and phone
Liaise with colleagues and managers to find solutions to customer issues
Identify common problems and escalate them to management with improvement suggestions
Obtain and share customer feedback with colleagues and other departments
Oversee and address support and technical issues for clients and suppliers

Requirements

What you’ll need

Native/fluent in both Hebrew and English languages — required
Previous experience in a customer service role is preferred
Sound judgment and excellent problem-solving skills
Practical experience with CRM and ticketing systems
Fintech/Hi-tech experience is preferred
Impressive interpersonal and communication skills
Strong computer skills
Outstanding attention to detail and ability to spot numerical errors
Highly organized, able to multitask and work under pressure
Tech savvy and able to learn new technology quickly
Schedule is Monday–Friday, 9am–6pm, with Friday work from home

Benefits

Comp & perks

Competitive Compensation – Earn a salary and benefits that reflect your skills and impact.
Parental Leave
Flexible Work Environment – Balance life and work with adaptable schedules.
Global Team + Mindset – Join a diverse, international team that thinks beyond borders.
Tech Setup – Get the gear and support you need to work comfortably.
Professional Development – Grow your skills with training and learning sessions.
Internal Mobility – Explore new global roles and career paths without leaving the company.
Team Outings – Connect and celebrate with colleagues through regular social events.