Candescent

Staff User Researcher

Candescent

full-time

Posted on:

Location Type: Hybrid

Location: California • United States

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Job Level

Lead

About the role

  • Define and drive a research agenda across multiple product areas identifying the highest-leverage questions
  • Set research standards and practices for the team: how we design studies, how we ensure rigor, how we communicate findings
  • Conduct research on the most complex and strategically important problems
  • Design and execute studies across qualitative and quantitative methods: contextual inquiry, usability testing, longitudinal studies, and more
  • Synthesize across bodies of work and connect what we've learned into coherent, usable knowledge
  • Occasionally engage directly with financial institution clients and partners
  • Work closely with client-facing teams to ensure research resonates with a B2B audience
  • Build trust with internal stakeholders

Requirements

  • A bachelor’s degree in computer science, UX/UI or related field
  • 6+ years of user research experience on digital products - web, mobile, and the complex workflows that sit behind both.
  • A demonstrated track record of research that shaped product or business strategy, not just informed it.
  • Expertise across qualitative and quantitative methods, with strong judgment about when to use what and why.
  • Experience navigating large, complex organizations with multiple stakeholder types and familiarity with the client-vendor dynamic in enterprise software is a real plus.
  • Clear, precise communication across audiences
Benefits
  • Health insurance
  • 401(k)
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
user researchqualitative methodsquantitative methodscontextual inquiryusability testinglongitudinal studiesdigital productsweb productsmobile productsproduct strategy
Soft Skills
communicationtrust buildingstakeholder managementjudgmentsynthesiscollaborationclient engagementteam leadershipproblem-solvingorganizational skills
Certifications
bachelor's degree in computer sciencebachelor's degree in UX/UI