Canary Technologies

Sales Engineer

• Establish and execute standard demo workflows, including customization patterns and coverage for newly launched features.
• Define and document technical discovery SOPs to consistently map customer systems, integrations, data flows, and constraints.
• Create repeatable solution design frameworks and proof plans in partnership with Engineering and Product.
• Build and maintain standardized RFP/RFI response processes, including accurate, differentiated technical content and internal coordination.
• Develop processes to validate early-stage product features, capture field feedback, and prepare them for sales enablement.
• Partner with Sales to formalize deal execution playbooks covering objection handling, stakeholder alignment, and proof milestones.
• Document and maintain security and compliance artifacts to support buyer reviews and risk assessments.
• Produce scalable enablement assets, including playbooks, guides, and reusable demo components.

Sales Development Rep

• Conduct persistent outreach to targeted prospects (dials/email)
• Communicate our value proposition to decision makers and qualify them for potential sales opportunities
• Deliver against a quota for qualified leads
• Leverage prospecting tools to research companies and identify key decision makers
• Collaborate closely with our Account Executives to help them close accounts and accelerate pipeline growth
• Contribute towards optimizing our approach towards sales development to drive ongoing improvement
• Leverage Salesforce for lead and pipeline management, and sales forecasting
• Participate in knowledge sharing, training updates and process optimization

Sales Development Representative

Account Executive

• Manage the full sales cycle from lead generation and prospecting to negotiation and closing.
• Deliver against a revenue quota while maintaining a strong pipeline of opportunities.
• Research and engage target accounts through multiple channels.
• Effectively communicate Canary’s value proposition and tailor solutions to customer needs.
• Leverage Salesforce for lead and pipeline management, and sales forecasting
• Contribute to building and refining sales processes that enable Canary to scale globally.

Full-Cycle Sales Representative – DACH, German Speaking

Technical Recruiter

• Collaborate with hiring managers to define core competencies for open roles, draft precise job descriptions, and establish effective interview workflows.
• Execute the end-to-end hiring process, including sourcing, initial screening and interview management.
• Proactively identify and engage qualified talent through LinkedIn, professional networks, and targeted outreach to maintain a healthy pipeline.
• Serve as the main point of contact for all applicants, ensuring a consistent, professional, and transparent experience throughout the hiring journey.
• Ensure the Applicant Tracking System (ATS) remains accurate and up to date to provide leadership with clear visibility into the hiring funnel.
• Act as the primary liaison for recruitment agencies and search firms when supplemental support is required for specialized searches.
• Track and communicate key recruitment metrics, such as time-to-hire and source effectiveness, to help optimize the talent acquisition strategy.

Senior Technical Recruiter

Full-stack Engineer

• Architect and manage AWS infrastructure, balancing performance, cost, and reliability
• Build and maintain infrastructure-as-code using Terraform to ensure repeatable, version-controlled deployments
• Design and operate CI/CD and GitOps pipelines on Kubernetes, including Helm-based deployments managed through ArgoCD, that enable teams to ship safely and frequently
• Manage service-to-service traffic, observability, and security using a service mesh such as Istio
• Lead capacity planning, performance tuning, and cost-optimization efforts across the AWS footprint
• Implement observability, alerting, and incident-response practices to meet reliability and uptime targets
• Drive security standards into infrastructure, including IAM, network segmentation, and secrets management
• Mentor engineers, conduct design and code reviews, and document architecture decisions and runbooks

Senior Software Engineer

Sales Operations Manager

• Own the end-to-end onboarding and ramp experience for every new sales hire — from pre-boarding through fully ramped — including curriculum design, learning paths, milestones, and ramp-time targets.
• Build structured, measurable onboarding programs with clear competency checkpoints, certifications, and graduation criteria so we know exactly when a new rep is ready to carry quota.
• Continuously iterate on the onboarding experience based on new hire feedback, manager input, and ramp-time data; reduce time-to-productivity quarter over quarter.
• Design and run "everboarding" programs that keep tenured reps growing — recurring skill-building sprints, deep-dive workshops, role-based learning tracks, and certification refreshes tied to product and process changes.
• Identify capability gaps across the team through call reviews, win/loss analysis, and partnership with sales leadership; build targeted upskilling programs to close them.
• Develop and maintain a sales competency framework that defines what “good” looks like at each level (SDR, AE, Senior AE, etc.) and powers career development conversations.
• Own, build, and continuously improve the sales playbook library — capturing how we run discovery, demos, multi-threading, objection handling, negotiation, and every other repeatable motion.
• Codify institutional knowledge from top performers into reusable resources so best practices spread across the team instead of staying tribal.
• Maintain a single source of truth for sales messaging, positioning, competitive intel, and product knowledge; ensure content stays accurate as the product and market evolve.
• Partner with Product and Marketing teams to ensure sales messaging, positioning, and product knowledge stays consistent and current across the team.
• Partner with Customer Success team on handoff processes and post-sale enablement so the customer experience stays seamless from first call through renewal.
• Champion knowledge-sharing rituals across the sales org and tailor enablement to a globally distributed team while maintaining consistency across regions and markets.

Sales Enablement Manager

• Directly manage a pod of engineers responsible for Canary's Voice AI product, including inbound call handling, reservation booking and modification flows, service request creation, and intelligent call transfer
• Set an example as an IC in terms of both the quality and velocity of code that you ship
• Own the architecture and its evolution across telephony integrations (Twilio, Bandwidth, etc), real-time AI components (Deepgram, ElevenLabs, OpenAI), and integration points with PMS Gateway, CRS Gateway, and the Ticket Gateway
• Drive measurable improvements in call containment, transfer quality, latency, and cost-per-call by deeply understanding metrics and how hotels and guests use the product
• Partner closely with Product Managers to inform roadmap and prioritization, with a strong voice on product decisions for the Voice AI surface area
• Independently mentor and advise engineers in the pod, and build engineering execution plans, break down work, and assign it across the team
• Run pod processes autonomously and escalate appropriately when required
• Participate in hiring and interviewing for the Voice AI team and broader engineering org

Lead Engineer

Chief of Staff

• Act as a trusted thought partner to the CEO on strategy, prioritization, and execution
• Help set and manage the CEO’s agenda, ensuring focus on the highest-impact initiatives
• Assist in the preparation of Board materials, investor updates, and key executive communications
• Drive alignment, accountability, and follow-through across the executive team
• Own and execute cross-functional initiatives spanning all parts of the business
• Identify risks, gaps, and opportunities early, and proactively recommend solutions
• Serve as a point of leverage between the CEO and the broader organization
• Management of CEO's EA
• Own and execute corporate development efforts, including: M&A strategy and evaluation, financial modeling, valuation, and strategic analysis, diligence coordination and transaction execution, post-merger integration planning and execution, support long-term strategic planning, capital allocation decisions, and growth initiatives, assist with international expansion and new product line strategy as needed

Chief of Staff – Corporate Development Lead

Customer Success Manager

• Own the end-to-end onboarding and ramp experience for every new CS hire — from pre-boarding through fully ramped — including curriculum design, learning paths, milestones, and ramp-time targets.
• Build structured, measurable onboarding programs with clear competency checkpoints, certifications, and graduation criteria so we know exactly when a new hire is ready to own accounts.
• Continuously iterate on the onboarding experience based on new hire feedback, manager input, and ramp-time data; reduce time-to-productivity quarter over quarter.
• Design and run "everboarding" programs that keep tenured CSMs growing — recurring skill-building sprints, deep-dive workshops, role-based learning tracks, and certification refreshes tied to product and process changes.
• Identify capability gaps across the team through skills assessments, call reviews, and partnership with CS leadership; build targeted upskilling programs to close them.
• Develop and maintain a CS competency framework that defines what good looks like at each level and powers career development conversations.
• Own, build, and continuously improve the CS playbook library — capturing how we run renewals, expansions, escalations, executive business reviews, onboarding handoffs, and every other repeatable motion.
• Codify institutional knowledge from top performers into reusable resources so best practices spread across the team instead of staying tribal.
• Maintain a single source of truth for CS processes, methodologies, and customer-facing materials; ensure content stays accurate as the product and motion evolve.
• Own CS team tooling (Notion, Gainsight, Gong, Salesloft, Salesforce, etc.) — access, enablement, adoption, and best practices.
• Embed AI into team workflows to help CSMs work smarter and scale their impact.