Canada's Children's Hospital Foundations

Manager, Ambassador Communications – 16-18 mos Contract

Canada's Children's Hospital Foundations

contract

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Location Type: Hybrid

Location: Toronto • Canada

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Salary

💰 CA$83,000 - CA$98,000 per year

About the role

  • Lead the recruitment, selection, and onboarding of ambassadors in partnership with Member Foundations and partners
  • Manage relationships with ambassadors and families, ensuring a positive, respectful, and well-supported experience
  • Oversee the CMN Champion Program, including coordination of program elements and key experiences such as Elevate
  • Maintain ongoing engagement with ambassadors, including Champion alumni, identifying opportunities for continued involvement
  • Act as a key liaison between partners, foundations, and ambassadors to align expectations, timelines, and deliverables
  • Develop and oversee ambassador storytelling, including writing, editing, and shaping content for campaigns, events, and media
  • Work with external writers, agencies, and internal teams to produce high-quality content
  • Ensure stories are accurate, compelling, and aligned with organizational messaging and partner needs
  • Manage consent, privacy, and content usage requirements for all ambassador materials
  • Coordinate ambassador participation across campaigns, events, partner initiatives, and media opportunities
  • Lead and manage Ambassador contacts at Member Foundations, ensuring deliverables (including reviews, approvals, and content submissions) are clearly defined and deadlines are met
  • Prepare ambassadors for engagements, including developing speaking remarks, briefing materials, and key messages
  • Work with internal teams, partners, and external writers to ensure ambassadors are well-prepared and aligned with messaging
  • Manage logistics and communications related to ambassador appearances, ensuring a smooth and professional experience
  • Ensure consistency and quality across all ambassador communications and touchpoints
  • Review and approve creative materials featuring ambassadors
  • Provide on-site support for ambassadors at key events and content shoots (including Elevate), ensuring a smooth and well-coordinated experience
  • Other projects & duties as assigned.

Requirements

  • Bachelor’s degree in Marketing or Communications required
  • 5-8 years of experience in communications or public relations (agency or client side, in health-related not-for-profit sector is preferred)
  • Strong writing and editing skills, with experience developing content for a variety of audiences and formats
  • Experience managing multiple 3rd party agency and strategic partner relationships
  • Experience supporting events, marketing campaigns, and/or media engagements
  • Proficiency with relevant software, e.g.Canva, Salesforce, Pardot (Account Engagement), Trello/Asana
  • Proficiency with Microsoft Office applications (, Word, PowerPoint, and Excel)
  • Experience supporting fundraising professionals an asset
  • Bilingualism in English and French is an asset
  • Ability to establish rapport and trust with key stakeholders, internal and external
  • Strategic, innovative, and creative approach to problem-solve challenges and opportunities
  • Collaborative and able to work effectively across teams
  • Effective written and oral communication and presentation skills
  • Agility to adapt priorities based on dynamic organization and employee requirements and meet deadlines
  • Ability to manage sensitive and confidential information, exercising good judgement in diverse situations
  • Ability to travel, including approximately one week annually to the United States, with additional travel as required
  • Availability to support occasional evening and weekend meetings/events
Benefits
  • Act as a positive contributor to the CCHF vision, mission, values, and culture
  • Work collaboratively with CCHF staff, Member Foundations, Children’s Miracle Network Hospitals (CMNH), partners, suppliers, and other stakeholders to gain buy-in in an environment of competing priorities
  • Act as a skilled problem solver that thrives in a fast-paced environment and manage multiple priorities and quickly respond to the needs of partners and/or stakeholders in well-thought out and workable solutions
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
writingeditingcontent developmentevent supportpublic relationscommunicationsfundraising supportbilingualism
Soft Skills
relationship managementstrategic thinkingcreativitycollaborationeffective communicationagilitytrust buildingproblem-solving
Certifications
Bachelor’s degree in MarketingBachelor’s degree in Communications