Define and own the platform vision and roadmap for Contact Centre, Knowledge & Content Management and Decision & Content Generation, ensuring alignment with enterprise priorities.
Collaborate across the organization to leverage reusable capabilities and deliver scalable solutions.
Translate strategy into actionable plans, including backlog prioritization, feature breakdown, and release management.
Lead end-to-end delivery, from concept through adoption and value realization, ensuring operational excellence and continuous improvement.
Mentor and develop a high-performing team, fostering a culture of innovation, accountability, and collaboration.

Requirements

Proven ability to lead large-scale platform initiatives and influence across all levels.
Strong strategic thinking and communication skills, able to simplify complexity and inspire action.
Expertise in Agile delivery, backlog management, and prioritization.
Experience with Contact Centre, Knowledge, Content, Decision Management platforms (e.g., AWS Connect, Salesforce, CP4BA) and low-code SaaS solutions.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Agile deliverybacklog managementfeature breakdownrelease managementoperational excellencecontinuous improvement

strategic thinkingcommunicationmentoringteam developmentcollaborationinnovationaccountability