Design Strategist
Canada Life
full-time
Posted on:
Location Type: Hybrid
Location: London • Canada
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Salary
💰 CA$68,400 - CA$119,800 per year
About the role
- Lead discovery work to understand goals, challenges, opportunities, and constraints affecting new and existing digital initiatives
- Align diverse stakeholders and digital teams around a clear understanding of a problem space and identify clear objectives and outcomes
- Tell compelling stories and clearly articulate ideas and concepts to a variety of stakeholder audiences, building momentum around a cohesive digital vision
- Collaborate with designers, product owners, subject matter experts, and other stakeholders on identifying clear priorities that balance immediate needs against long-term commitments
- Interpret qualitative and quantitative research findings to inform personas, journey maps, user goals or jobs-to-be-done, and other design artifacts
- Act as a key point person between lines of business and digital teams, ensuring clear communications from problem identification through implementation of tactics
- Advocate on behalf of an outside-in, customer-first perspective for Canada Life’s digital ecosystem
- Act as an internal thought leader and change agent on matters related to design, strategy, and product management
Requirements
- 3-5 years’ experience working with digital experience teams; experience with user research and user experience is an asset
- 1+ years of experience in previous role(s) where you acted as the lead on developing strategic recommendations and driving their execution
- Superior communication skills, with a talent for synthesizing information into a compelling story, building rapport with stakeholders, and providing honest and constructive feedback
- An ability to build relationships and promote collaboration as part of a cross-functional teams
- A strong background and experience translating between business problems and digital design and delivery teams, with a demonstrated ability to translate business problems and user challenges into a clear strategic vision that aligns cross-functional teams around a clear problem to be solved
- High capacity for big-picture, systems thinking, with a demonstrated ability to understand relationships across complex digital- and non-digital systems and processes
- Comfort with uncertainty and an ability to adapt and respond to new information and research, or changing circumstances.
Benefits
- Competitive salary
- Digital health coverage
- Paid time off
- Flexible working arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
user researchuser experiencestrategic recommendationsdigital designdigital deliveryqualitative researchquantitative researchjourney mapspersonassystems thinking
Soft skills
communication skillsstorytellingrelationship buildingcollaborationproblem identificationadaptabilityconstructive feedbackcross-functional teamworkleadershipchange management