Associate, Relationship Manager
Canaccord Genuity Wealth Management (UK, Channel Islands and Isle of Man)
full-time
Posted on:
Location Type: Office
Location: Vancouver • Canada
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Salary
💰 CA$70,000 - CA$75,000 per year
About the role
- Supervise day-to-day workflow between Pinnacle clients and Canaccord Operations.
- Receive and respond to day-to-day inquiries/requests from clients, internal partners, and manage or escalate client issues accordingly.
- Ensure action items are completed in a timely manner, and follow timeframes outlined in client Service Level Agreements.
- Act as a subject matter expert, understanding the various integration points and key business processes of assigned Pinnacle clients.
- Coordinate processes around calendar and fiscal year-end deadlines for Pinnacle clients.
- Prepare monthly, quarterly and annual reports as required.
- Assist with processing money movements, securities transactions, reconciliation and correcting transactions for client accounts.
- Provide assistance to clients in completing Canaccord Genuity documentation and account opening.
- Prepare and administer monthly invoices for clients.
- Organize, chair, document and follow up monthly service review calls with clients.
- Create documentation in support of Pinnacle clients (policies, procedures, Service Level Agreements, manuals, training materials, and presentations).
- Participate in ongoing reviews and improvement of Pinnacle client procedures, working with internal partners across the front and back office.
- Notify clients of upcoming development items and procedural changes; conduct systems testing; prepare and deliver training programs for clients as new initiatives are released.
- Administer Pinnacle website and portal content.
- Perform additional responsibilities and project related tasks as required.
Requirements
- 3 years of customer service experience, preferably in the financial services industry; or equivalent securities brokerage experience, preferably in a correspondent environment.
- Exceptional customer service and communication skills, complemented by strong interpersonal and relationship building skills.
- Good general knowledge of US and Canadian Broker/Dealer operations: CIRO and provincial regulatory frameworks, CDS/DTCC/CDCC/OCC trade clearing and settlement, Treasury operations & CRA/IRS reporting, OMS systems, order flow, ticketing and general trade support, KYC, documentation and account transfers.
- Completion of the Canadian Securities Course (CSC) and other financial services industry courses is an asset.
- Superior analytical, problem solving and organizational skills with excellent attention to detail.
- Ability to work under high pressure & meet strict deadlines in a busy & fast-paced environment.
- Ability to demonstrate flexibility and deal with simultaneous priorities, pressures and deadlines.
- Proactive, with excellent teamwork skills complemented by the ability to work independently.
- Ability to ask constructive questions and have a sense of curiosity to address new issues.
- Excellent business writing skills - strong writing and proofreading; editorial and technical writing experience is an asset.
- Advanced proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
- Dataphile application experience is an asset.
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicefinancial servicessecurities transactionsreconciliationreport preparationdocumentationtraining program deliveryanalytical skillsproblem solvingorganizational skills
Soft Skills
communication skillsinterpersonal skillsrelationship buildingattention to detailflexibilityteamworkindependencecuriositybusiness writingproofreading
Certifications
Canadian Securities Course (CSC)