Technology Support Specialist
Campus
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • United States
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Salary
💰 $47,000 - $56,000 per year
About the role
- Provide responsive support to students and faculty across multiple channels
- Troubleshoot hardware (laptops, hotspots) and software (web applications, browser permissions)
- Assist with device management and account provisioning for students
- Order and manage replacement devices for students
- Repair and refurbish returned equipment for future use
- Collaborate with Admissions, Student Success, and Onboarding teams
- Identify patterns and trends in support tickets to create proactive solutions
Requirements
- At least 2 years of customer-facing technical support experience
- Hands-on experience with Google Workspace, Chrome OS, and Windows 10/11 troubleshooting
- Understanding of home Wi-Fi and ISP troubleshooting
- Experience with Zendesk or similar ticketing systems
- High empathy and de-escalation skills
- Ability to work a flexible schedule, including occasional evenings and weekends
Benefits
- Medical Insurance + free Dental and Vision Insurance
- 401(k) match
- Fertility benefits via Carrot
- Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
- Flexible Time Away + paid holidays
- In-office lunches for our Atlanta office
- Social events - happy hours, birthday celebrations, holiday parties, & more!
- Opportunity to make an impact – you’ll be an integral player in bringing our vision to life
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttroubleshootingdevice managementaccount provisioningrepairrefurbishingWi-Fi troubleshootingISP troubleshootingGoogle WorkspaceWindows 10/11
Soft Skills
customer-facingempathyde-escalationcollaborationflexibility