Provide both on-site and remote IT support to internal employees, ensuring quick resolutions to technical issues
Co-administer systems such as Google Workspace, Okta, and Jamf with a focus on office-specific needs
Troubleshoot and manage repairs for an all-Mac fleet, ensuring minimal disruption to operations
Deliver IT training to staff, empowering them to make the most of available tools and technologies
Co-lead the setup and configuration of equipment and technology for new office locations
Offer ongoing support to on-site and regional teams, fostering a smooth and productive work environment
Ensure the security, maintenance, and efficient operation of all IT assets

Requirements

4+ years of relevant IT experience
Have 4+ years of experience with Google Workspace, Jamf, Okta, and Mac troubleshooting/servicing
Possess strong communication and interpersonal skills, allowing you to build positive relationships with students, faculty, and staff
Are proactive, detail-oriented, and capable of juggling multiple responsibilities effectively
Have a passion for learning and applying new technologies to improve IT systems and processes
Have a basic understanding of networking and best security practices
Nice to Have: Experience with IT security protocols and best practices
Apple Device Support or Deployment and Management certifications a plus
Start up experience

Benefits

Medical, dental, and vision insurance
401(k) match
Fertility benefits via Carrot
Flexible Time Away + paid holidays
Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
In-office lunches for our Atlanta office
Social events - happy hours, birthday celebrations, holiday parties, & more!
Opportunity to make an impact – you’ll be an integral player in bringing our vision to life

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supporttroubleshootingMac servicingnetworkingIT security protocolsGoogle WorkspaceJamfOktaequipment setupconfiguration

Soft Skills

communicationinterpersonal skillsproactivedetail-orientedmultitaskingtrainingrelationship buildingpassion for learningproblem-solvingteam collaboration

Certifications

Apple Device Support certificationDeployment and Management certification