Salary
💰 $20 - $23 per hour
About the role
- Provides leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it.
- Promote harmonious relations among residents, parents, staff, and surrounding community, while enforcing company policies and standards.
- Assist the General Manager with the training, coaching, development and leadership of exceptional team members.
- Assist Manager as needed to coordinate, schedule, and supervise activities of all contracted services.
- Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies.
- Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
- Responsible for a safe experience for employees, residents and guests by overseeing curb appeal, common areas and preventative maintenance.
- Maintain occupancy at or above 99% and collections at or above 98% of potential income.
- Manage all customer sales interactions, both personally and through directing team members in alignment with company standards.
Requirements
- A Bachelor degree; or 1 years’ experience in the student/multi-family housing industry; or equivalent combination of education and experience.
- Proficiency in Microsoft Outlook, Word, and Excel and Property Management software (Entrata).
- Working knowledge of market rate and LIHTC programs and Fair Housing Laws and EEO Laws.
- Generous paid time off
- 401(k) matching
- Health, Dental and Vision
- Employee assistance program
- Flexible spending account
- Health savings account
- Life insurance
- Parental leave
- Professional development assistance
- Relocation assistance
- Unparalleled company culture
- Opportunities for growth and advancement
- Fun and flexible work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
property managementaccount managementutility billingauditingcustomer sales interactions
Soft skills
leadershipcoachingteam developmentcommunicationrelationship management
Certifications
Bachelor degree