Campus Ink

Senior Associate, E-commerce Operations

Campus Ink

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $60,000 - $75,000 per year

Job Level

Senior

About the role

  • Execute day-to-day operations for product setup, QA, and store maintenance across Shopify stores
  • Maintain strong quality control by following and improving checklists, “definition of done,” and QA standards
  • Support Shopify product workflows including product creation, tagging, collections, variants, SKU conventions, and storefront updates
  • Handle bulk product data updates using spreadsheets/CSV workflows (Excel/Google Sheets) with a high data-integrity mindset
  • Support new store launches by helping proof builds, QA navigation/merchandising, identify issues, and coordinate fixes
  • Coordinate with Printful / 3PL partners on inventory reporting and resolving order/product issues
  • Document and maintain SOPs to improve consistency, reduce onboarding time, and make processes easier to follow
  • Liaise cross-functionally with Production and other teams to align on handoffs, timelines, and daily procedures
  • Support operations for our Amazon & eBay marketplace stores, ensuring listings and order processing stay accurate and on time
  • Proactively flag risks, inconsistencies, and edge cases—helping prevent issues before they impact customers.

Requirements

  • 3+ years of operations experience (e-commerce preferred)
  • Bachelor’s Degree required
  • Strong Shopify experience, especially product/catalog workflows
  • Advanced comfort with spreadsheets (Excel/Google Sheets), including bulk edits and CSV management
  • Excellent written and verbal communication (especially in remote/async environments)
  • High attention to detail and a consistent quality bar
  • Ability to manage deadlines, prioritize daily tasks, and stay organized in a fast-moving environment
  • Preferred Qualifications:
  • Strong Shopify + spreadsheet capability (catalog management + bulk updates)
  • Experience working in a remote team with documentation and async updates as defaults
  • Familiarity with fulfillment-heavy environments (print/on-demand, production, 3PL workflows)
Benefits
  • Retirement: 401(k) matching
  • Time Off: Unlimited PTO
  • Insurance: Medical, Dental, Vision and Life Insurance
  • Paid holidays
  • Attractive bonus plans
  • Remote or hybrid work environment
  • Ability to directly impact the success of the company

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Shopifyproduct workflowsbulk data updatesspreadsheetsCSV managementquality controlSOP documentationinventory reportinge-commerce operationscatalog management
Soft skills
communicationattention to detailorganizational skillsdeadline managementprioritizationproblem-solvingcross-functional collaborationremote teamworkprocess improvementquality assurance
Certifications
Bachelor’s Degree