CAMP Systems International, Inc.

Fleet Account Manager

CAMP Systems International, Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • The Fleet Account Manager (FAM) provides strategic maintenance management support and high-level customer service to CAMP fleet customers
  • Ensure aircraft compliance, maintain data accuracy, and maximize customer utilization of CAMP services
  • Partner with internal teams, including field service, customer support, and account management, to coordinate service delivery and address customer needs
  • Build strong relationships with key decision-makers, aligning CAMP resources with each customer’s operational and maintenance management requirements
  • Act as the customer’s internal advocate, proactively resolve challenges, drive adoption of CAMP products and services, and support customer retention and subscription revenue growth

Requirements

  • Customer-centric mindset with a strong commitment to delivering an exceptional customer experience
  • Working knowledge of the CAMP platform and ability to quickly learn technical products, services, and solutions within the CAMP Ecosystem
  • Experience with Quality or Operations at either Part 135 charters, corporate flight departments, or Part 145 maintenance repair stations
  • Strong written and verbal communication skills with the ability to engage stakeholders at all organizational levels
  • Excellent attention to detail with strong organizational and multitasking abilities
  • Strong listening and analytical skills with the ability to interpret customer feedback and develop effective solutions across multiple levels of an organization
  • Ability to drive adoption of technology platforms and support behavioral change
  • Ability to communicate value of technology platforms and support behavioral change internally and externally
  • Experience in managed services, aviation, or aircraft management preferred
  • Ability to manage customer or project expectations and coordinate with cross-functional stakeholders
  • Strong data analysis skills with advanced Microsoft Excel proficiency (PivotTables, VLOOKUP, etc.)
  • Willingness to travel to customer sites up to 20%
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisMicrosoft ExcelPivotTablesVLOOKUPtechnical product knowledgecustomer servicemaintenance managementquality managementoperations managementcustomer retention
Soft Skills
customer-centric mindsetstrong communication skillsorganizational skillsmultitasking abilitieslistening skillsanalytical skillsrelationship buildingproblem-solvingstakeholder engagementadvocacy