Serve as an escalation point for complex or technical customer support cases
Triage inbound issues and determine root cause (software bug vs. configuration or training issue)
Collaborate with Engineering and Product teams to report, track, and validate bugs
Provide clear, timely status updates to customers and internal stakeholders
Maintain visibility into open defects and emergent system issues
Create and deliver training materials and documentation for the Support team
Support incident response and urgent issues as needed
Utilize internal tools to investigate issues, document findings, and track progress

Requirements

Proven reliability and strong sense of ownership
Self-motivated with the ability to work independently
High standard for quality customer service
Strong critical thinking and problem-solving skills
Ability to triage, prioritize, and manage multiple issues simultaneously
Highly organized with strong attention to detail
Prior or current experience as a Campspot Software Support Specialist
Basic SQL experience (preferred)
Accounting, bookkeeping, or advanced analytical skills (preferred)
Experience working closely with Engineering or Product teams (preferred)
Prior level 2 support experience (preferred)

Benefits

Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates
401(k) plan with employer match
Flexible and casual work environment
Employee camping credit to encourage getting outdoors and experiencing our product!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLbug trackingincident responsetechnical supportdocumentationtraining materialsconfiguration managementsoftware debugginganalytical skillscustomer support

Soft Skills

reliabilityownershipself-motivationcustomer servicecritical thinkingproblem-solvingorganizationattention to detailtriageprioritization