CameraMatics

Technical Support Specialist

CameraMatics

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Customer Focus: Provide technical support to customers via phone, email, and other communication channels.
  • Problem-Solving: Diagnose and troubleshoot technical issues reported by customers, related to our products or services.
  • Documentation: Document customer issues and resolutions accurately and thoroughly in our ticketing system.
  • Collaboration: Collaborate with cross-functional teams, including engineering and product development, to resolve complex technical issues.
  • Escalation Management: Escalate unresolved issues to appropriate teams and follow up with customers to ensure resolution.
  • Proactive Improvement: Proactively identify trends and patterns in customer issues and provide feedback to improve product quality and customer experience.
  • Knowledge Sharing: Assist in creating and updating technical documentation, knowledge base articles, and training materials for customers and internal teams.
  • On-Call Support: Participate in an on-call rotation to provide after-hours support when necessary.
  • Shift Work: This role includes a variety of shifts to provide support to our global customer base. Flexibility to work alternative shift hours is essential.

Requirements

  • Technical Aptitude: Critical thinking with a strong understanding of computer systems, networking, and troubleshooting methodology.
  • A bachelor’s degree in computer science, Information Technology, or related field is desirable.
  • Experience: 2+ years of experience in a technical support role, preferably in a software or technology company.
  • Fleet telematics background is a huge plus.
  • Salesforce background is required.
  • Tools and Technologies: Proficiency in using diagnostic tools and remote support technologies.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
  • Customer-Centric Approach: Exceptional customer service skills and a strong commitment to customer satisfaction.
  • Adaptability: Ability to work independently and collaboratively in a fast-paced environment.
  • Organization: Detail-oriented with strong organizational and time management skills.
Benefits
  • Competitive compensation
  • 401K
  • health and dental benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingdiagnostic toolsremote support technologiescomputer systemsnetworkingproblem-solving methodologydocumentationcustomer issue resolutionfleet telematics
Soft Skills
customer servicecommunication skillscritical thinkingadaptabilitycollaborationorganizationdetail-orientedproactive improvementflexibilityknowledge sharing