Senior Manager, Global Operations Trust & Safety
Care.com
Retail Operations Manager
Camden National Bank
full-time
Posted on:
Location Type: Hybrid
Location: Camden • Maine, New Hampshire • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Serve as senior-level strategic support for all operational and retail risk activities related to the Bank’s retail banking centers
- Ensure adherence to policies and procedures, manage vendor relationships, and support audit and risk management activities
- Lead initiatives to enhance service delivery and operational efficiency across the retail banking network
- Oversee and coordinate the operational, compliance, and control functions of banking centers
- Administer key banking center operating systems and monitor operational soundness
- Engage with internal and external audit and legal teams to ensure compliance and legal conformance
- Manage multiple vendors to provide critical functions to the operations of the bank and quality service to customers
Requirements
- Bachelor’s degree from four-year college or university, or 10 years related experience and/or training
- Expert banking knowledge of account structure, transaction processing and compliance requirements
- Demonstrated ability to work in a team atmosphere without supervision
- 10+ years of experience with System Administration, including experience with current Camden National Bank core systems: Silverlake, OnBoard, Synapsys, Synergy, etc.
- Understanding of the business line’s goals and operations
- Expertise in use of research tools and methodology for completion of timely research projects
- Ability to guide, direct and motivate a team to deliver top-notch service and support to stakeholders across the entire retail banking footprint, while maintaining the integrity of systems and processes to support our business
Benefits
- Robust medical, dental, and vision insurance packages
- Generous time off, including paid federal holidays and paid day off for your birthday
- 401(k) retirement savings plan
- Tuition reimbursement, professional development, and career growth opportunities
- Employee assistance program
- Comprehensive wellness program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
System Administrationtransaction processingcompliance requirementsresearch toolsoperational efficiencyaudit managementvendor managementbanking center operating systemsoperational soundnessrisk management
Soft skills
teamworkleadershipcommunicationmotivationstrategic supportservice deliveryproblem-solvingadaptabilitycollaborationindependence