Cambio

Customer Success Lead

Cambio

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Job Level

Senior

About the role

  • Serve as the primary point of contact for our enterprise customers and own their end-to-end experience with Cambio platform. Proactively engage with customers to understand their needs, customer goals, and opportunities for expansion.
  • Lead the customer success and data quality assurance teams in ensuring proactive anomaly checking and remediation in order to drive a 10/10 data quality assurance process.
  • Manage the Customer Success team to onboard new customers onto the Cambio platform, ensuring a smooth transition to Cambio and providing training on our product.
  • Own customer processes with platform-integrated sustainability reporting, such as GRESB, TCFD, CDP, etc.
  • Deliver customer value to improve NPS and ensure customer retention, tailoring customer use of the platform to their unique goals and objectives.
  • Work closely with sales, product, and engineering teams to manage customer deliverables such as pilots and demos.
  • Serve as the voice of the customer within Cambio, advocating for customer needs and collaborating with product and engineering teams to drive improvements.
  • Develop strategies to ensure customer retention and identify opportunities for account growth and upsell.

Requirements

  • 5+ years of experience in customer success, account management, or a related field, with specifically 2+ years of experience working with customers on climate / sustainability reporting.
  • Familiarity with building energy benchmarking, real estate reporting metrics, and/or other energy-related experience.
  • Strong analytical skills with the ability to create, manage, and interpret complex reports and data sets, with high attention to detail that leads to 100% data accuracy for Cambio customers.
  • Proven track record of building and maintaining strong client/customer relationships, providing strategic guidance to customers, and owning customer processes.
  • Proven experience leading and managing a customer success team or similar role.
  • Exceptionally strong written and verbal communication skills; strong translator between different audiences. Other spoken languages is a plus.
  • Ability to design, implement, and optimize customer success processes.
  • Familiarity with regulatory environments related to real estate or sustainability is a plus.
  • Commitment to the team's success and collaborative working style.
Benefits
  • Work Authorization: Authorization to work in the United States or Canada is required.
  • Hybrid role requiring 2–3 days of in-person collaboration per week.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data quality assuranceanomaly checkingcustomer onboardingsustainability reportingenergy benchmarkingreal estate reporting metricsdata analysisreport creationprocess optimizationcustomer success strategies
Soft Skills
customer relationship managementstrategic guidancecommunication skillscollaborative working styleattention to detailleadershipadvocacyproblem-solvinganalytical thinkingcustomer retention