Cambio

Customer Success Manager

• Serve as the primary point of contact for our enterprise customers and own their end-to-end experience with Cambio platform. Proactively engage with customers to understand their needs, customer goals, and opportunities for expansion.
• Lead the customer success and data quality assurance teams in ensuring proactive anomaly checking and remediation in order to drive a 10/10 data quality assurance process.
• Manage the Customer Success team to onboard new customers onto the Cambio platform, ensuring a smooth transition to Cambio and providing training on our product.
• Own customer processes with platform-integrated sustainability reporting, such as GRESB, TCFD, CDP, etc.
• Deliver customer value to improve NPS and ensure customer retention, tailoring customer use of the platform to their unique goals and objectives.
• Work closely with sales, product, and engineering teams to manage customer deliverables such as pilots and demos.
• Serve as the voice of the customer within Cambio, advocating for customer needs and collaborating with product and engineering teams to drive improvements.
• Develop strategies to ensure customer retention and identify opportunities for account growth and upsell.

Customer Success Lead