Calyxo, Inc.

Analyst

• Manage high-performing Analysts by recruiting, selecting, orientating, and developing team member growth.
• Lead and motivate a high-performing team by communicating job expectations, developing action plans, monitoring and appraising work performance, coaching and counseling team members.
• Complete check-ins and annual performance reviews.
• Manage, create and update goals for direct reports.
• Participate and lead Propel Validations and updates.
• Create and update complaint documentation and procedures.
• Train new team members on proper complaint intake, follow ups, reviews, and closures.
• Train team members on new processes.
• Recommend and implement changes in complaint processes.
• Review the accuracy of team member complaints and communicate changes as needed.
• Participate in Quality team audits as the complaint intake SME.
• Facilitate complaint investigations while ensuring completeness and consistency of complaint files/records, and participate in generating reports for complaint data, metrics and trends.

Manager, Complaint Analyst

Manager

• Responsible for leadership and management of Clinical Specialists and 1099 Clinical Specialists
• Develops, manages, and delivers clinical education to sales personnel, clinical specialists, and OR staff
• Coordinates, develops, and delivers New Hire Training content
• Manages clinical competence-case sign-off, post new hire training
• Collaborates in cross-functional teams with Quality, Regulatory, Marketing, and R&D

Regional Clinical Development Manager

Clinical Specialist

• Provide clinical case coverage as assigned
• Train the surgical team to assist in good patient outcomes and verbally support cases during training period
• Acquire and maintain current knowledge of perioperative surgical technology practice and hospital policies and procedures
• Develop technical acumen to a level to serve as an educational resource
• Demonstrate appropriate interactions with all hospital service providers
• Maintain and prepare equipment and kits for surgery, including Quality Control audits of equipment and kits
• Troubleshoot equipment according to standard procedure
• Provide intra-operative clinical product support
• Ensure that 100% of received inventory and returned inventory matches shipping documents
• Reconcile inventory/usage as well as missing inventory
• Assist in the delivery of procedural training to physicians and medical staff
• Be an effective member of the commercial team and play a key role in ensuring positive clinical outcomes
• In partnership with TSM, perform account management: such as Account Set Up, Clinical Engagement, Case Support and Clinical Outcomes
• In Partnership with TSM, support education of APPs, Office and Hospital Staff
• In partnership with TSM, help facilitate and support Residency Education
• Ensure compliance with all company policies, including the quality policy, on label promotion and interactions with health care professionals
• In this role, you will collaborate with Clinical Specialist teams to review and discuss case presentations and peer to peer knowledge sharing
• Other duties as assigned

General

• Provide clinical case coverage as assigned
• Train the surgical team to assist in good patient outcomes
• Acquire and maintain current knowledge of perioperative surgical technology practice
• Develop technical acumen to serve as an educational resource
• Maintain and prepare equipment and kits for surgery
• Provide intra-operative clinical product support
• Ensure compliance with all company policies