Account Program Manager, Success
Calix
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Own customer programs end to end, establishing clear goals, success criteria, and an execution plan across cross-functional teams
- Build and maintain integrated program plans (scope, schedule, dependencies, milestones) in partnership with customers and internal teams
- Serve as the primary customer point of contact; clarify decisions, and drive timely execution
- Run the delivery cadence (standups, checkpoints, executive reviews); track progress, remove blockers, and drive corrective actions
- Define, track, and report PMO metrics/KPIs that measure delivery health and customer outcomes
- Deliver crisp, executive-ready status updates highlighting progress, decisions needed, risks, and mitigations
- Own program risk and issue management; drive mitigation plans and escalate through PMO governance as needed
- Drive alignment, accountability, and continuous improvement across teams with a strong customer-first mindset
- Lead escalations and executive communications; navigate tradeoffs and resolve conflicts to keep programs on track
- Create and execute stakeholder engagement and change management plans to drive adoption and sustained outcomes.
Requirements
- Bachelor’s degree or equivalent practical experience
- 7+ years leading complex, cross-functional, customer-facing programs delivering enterprise software and/or hardware
- PMP certification
- Strength in executive stakeholder management, influence without authority, and driving decisions across competing priorities
- Proven track record delivering programs on time, within scope, and aligned to customer outcomes
- Structured problem solver with strong analytical skills and sound judgment in ambiguous situations
- High learning agility and comfort leading through change
- Ability to travel up to 20% of the time
- Experience with broadband service providers and partners (e.g., VARs, CEs, OSS/BSS)
- Ability to prioritize across multiple workstreams, operate independently, and lead cross-functional teams
- Excellent written and verbal communication skills, including executive storytelling and facilitation.
Benefits
- As a part of the total compensation package, this role may be eligible for a bonus.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program managementrisk managementKPI trackingstakeholder engagementchange managementanalytical skillsexecutive communicationdelivery cadenceproblem solvingcustomer outcomes
Soft Skills
influence without authoritydecision makingconflict resolutioncontinuous improvementlearning agilityindependencecross-functional leadershipexecutive storytellingcommunication skillscustomer-first mindset
Certifications
PMP certification