California FAIR Plan Association

Property Operations Business Analyst

California FAIR Plan Association

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $80,000 - $85,000 per year

About the role

  • Evaluate operations business processes and identify opportunities to enhance efficiency, accuracy, and customer satisfaction.
  • Identify operational gaps, data inconsistencies, and process bottlenecks.
  • Document workflows using process mapping and related methodologies.
  • Collaborate with business stakeholders, to design improved end-to-end processes.
  • Translate business needs into functional process requirements for automation, system enhancement, and workflow redesign.
  • Develop, standardize, and maintain operations-related business processes, procedures, and performance metrics.
  • Collaborate with other departments to ensure process coherence, data alignment, and to enhance system capabilities. Support Single Source of Truth initiatives ensuring consistent data usage, definitions, and reporting across systems.
  • Define and track key performance indicators (KPIs) to measure process effectiveness and turnaround times.
  • Prepare and present insights, findings, and process improvement recommendations to leadership.
  • Support internal and external audits with accurate process documentation and data integrity assurance.
  • Lead or participate in business process reengineering (BPR) and operational efficiency initiatives.
  • Create feedback loops, metrics-driven decision making, and proactive issue resolution.
  • Perform any other tasks required to support the Association’s Mission, Values, and Strategic Objectives.

Requirements

  • Bachelor’s degree or equivalent experience preferred.
  • Experience with Homeowners Insurance — with emphasis on understanding end-to-end workflows, dependencies, and process challenges.
  • Proven experience in process management or business process improvement.
  • Advanced knowledge and practical application of process improvement tools and methodologies such as Lean, Six Sigma, or Business Process Management (BPM).
  • Experience with the Duck Creek platform (or similar policy management systems) preferred.
  • Proficient in Microsoft Office Suite with the ability to develop clear documentation, process visuals, and performance tracking templates.
  • Strong analytical and problem-solving skills.
  • Exceptional attention to detail and accuracy.
  • Excellent communication and collaboration skills, with the ability to engage effectively with internal stakeholders, consultants, and leadership.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process managementbusiness process improvementprocess mappingLeanSix SigmaBusiness Process Management (BPM)data integrity assurancekey performance indicators (KPIs)workflow redesignperformance metrics
Soft Skills
analytical skillsproblem-solving skillsattention to detailcommunication skillscollaboration skillsleadershipstakeholder engagementproactive issue resolutionmetrics-driven decision makingfeedback loops