Calibration Technologies

Information Technology Helpdesk Technician

Calibration Technologies

full-time

Posted on:

Location Type: Office

Location: Columbia • Montana • United States

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Job Level

Junior

About the role

  • Serve as the first point of contact for users via phone, email, or ticketing system
  • Troubleshoot and resolve hardware, software, and network issues
  • Provide step-by-step guidance to users for common technical tasks
  • Support new hire onboarding, including workstation setup and account creation
  • Assist with offboarding tasks, such as collecting equipment and disabling accounts
  • Escalate more complex issues to senior IT staff as needed
  • Install, configure, and update desktops, laptops, and peripheral devices
  • Perform routine workstation maintenance and basic hardware repairs
  • Track and prioritize help desk tickets to meet established service timelines
  • Document issues, troubleshooting steps, and resolutions clearly and accurately
  • Assist with maintaining IT knowledge base articles
  • Support account management including password resets and MFA assistance
  • Collaborate with System Administrators and other IT team members on support tasks and projects

Requirements

  • High school diploma or equivalent
  • Minimum of one (1) year of IT support experience
  • Basic understanding of computer systems, hardware, software, and networks
  • Strong customer service and communication skills
  • Ability to explain technical information in simple, clear language
  • Good time management and task prioritization skills
  • Proficiency with Microsoft Office Suite or equivalent tools
  • Associate degree in IT or related field (preferred)
  • CompTIA A+, Network+, or similar certification (preferred)
  • Experience with ticketing systems, Windows OS, and Active Directory (preferred)
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootinghardware repairsoftware supportnetwork supportworkstation maintenanceaccount managementpassword resetsMFA assistanceticketing systemsWindows OS
Soft Skills
customer servicecommunicationtime managementtask prioritizationtechnical explanation
Certifications
CompTIA A+CompTIA Network+