Resolve tickets via Live Chat, Phone or Email promptly in a fast-paced environment
Maintain expert-level product knowledge
Participate in Calendly support initiatives
Be the first point of contact for our users when they need help or have questions, providing solutions
Help our customers schedule more meetings
Take a consultative approach to problem-solving
Maintain fantastic written communication skills
Be a Calendly product, use-case, and scheduling industry expert
Patiently empathize with customers with every interaction
Attend ticket audits and receive active feedback on a regular basis
Document & advance customer and internal issues appropriately
Go above and beyond to serve our customers and your team (be a self-starter)
Use your technical savviness and resourcefulness to assist customers relatively autonomously
Take ownership over the customer experience you provide

Requirements

1+ years of experience in software (SaaS) customer support
Technical software troubleshooting skill and experience
Live Chat or Phone customer support experience a plus
Someone who thrives in a challenging, fast-paced environment and enjoys helping people
A self-starter mentality and desire to make a direct, tangible impact on a rapidly growing product and company
Drive and ability to thrive in a metrics-focused role and team environment
Phenomenal written and verbal communication skills
Outstanding time management skills
Someone who works collaboratively with a passionate, customer-centric team
Authorized to work lawfully in the United States of America. Calendly does not engage in immigration sponsorship at this time.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical software troubleshootingSaaS customer supportLive Chat supportPhone support

Soft Skills

written communicationverbal communicationtime managementproblem-solvingempathyself-startercollaborationcustomer-centric approach